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National Academic Advisor Project Manager

Renaissance Learning

Renaissance Learning

Operations
Remote, OR, USA · Remote
Posted on Wednesday, July 3, 2024

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology.

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Are you a dynamic leader ready to take on the challenge of maintaining complex programs and driving innovation within a dynamic and forward-thinking organization?

We are seeking a dynamic and proficient Program Manager to join our National Academic Advisor team. The ideal candidate will possess exceptional leadership and organizational skills, along with a consistent record of successfully delivering and maintaining ongoing projects efficiently and on time. If you thrive in a collaborative environment, excel at problem-solving, and are passionate about improving and maintaining programs over time, we invite you to apply and be an integral part of our NAA pre-sales support team.

Current/Ongoing program responsibilities will include:

Software and Sandbox Demonstration Sites

  • Configure, deploy, and administer Renaissance demonstration platforms (User Administration, Reports, Dashboards, Assignments, Programs, Integrations, etc.).
  • Maintain, update, import and enter sample student and user data.
  • Collaborate with NAA team and cross-functional end users to understand business requirements and configure the system to meet those needs.
  • Run day-to-day support for demo site users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, user administration, security, and permissions.
  • Monitor the rollout of system changes, including updates, documenting, and coordinating enablement plans.
  • Maintain expertise in Renaissance products and other relevant software by staying up to date on new features, trends, and related technologies.
  • Proactively offer recommendations for improving existing tools and processes to increase efficiencies, including adopting new features in each major release.
  • Be well versed in troubleshooting strategies and know how and when to call in external support.
  • Regularly test all interactive elements (buttons, forms, links) to ensure they work as expected.

Demo site and sandbox guides

  • Prepare specific demonstration and sandbox sites for distinct business purposes including response to customer RFPs, and dedicated demo sites for the use of different Renaissance departments. Communicate with those user groups accordingly.
  • Keep the content current and fresh by updating product information, screenshots, videos, logins, and other relevant materials.
  • Customize data and sandbox guides for specific customer needs and sales use cases.
  • Identify and support training needs for sales, support teams, and prospective customer users.

Team Scheduling

  • Use CRM, Smartsheet, Microsoft products and other tools to coordinate and report on team activities.
  • Maintain master calendar for customer-facing meetings.
  • Use multiple data points to assign tasks to appropriate team members (expertise, geography, product knowledge, workload)
  • Compile and track data related to customer events and requests.
  • Monitor and administrate team capacity and resolve scheduling issues.

As a Program Manager, you will:

  • Create program plans, including scope, objectives, deliverables, and timelines.
  • Facilitate task allocation among team members, manage team roles and responsibilities.
  • Build and maintain project documentation, including project plans, and status reports.
  • Facilitate communication among customers, team members, and external partners.
  • Assist in identifying and resolving project issues, incongruities, and roadblocks.
  • Generate regular project status reports and updates for distribution to collaborators.
  • Lead all phases of project lifecycle (initiation, planning, execution, closure).
  • Ensure delivery of project outcomes, results, and objectives.
  • Proactively seek ways to improve program effectiveness and efficiency.
  • Collaborate with Team Management to derive clear direction and alignment on the goals and strategic objective of larger initiatives, ensuring that project-level activities support the overall program’s success.

Qualifications

For this role as a Program Manager, you must have:

  • 3+ years of K-12 Education or Education Technology experience
  • 3+ years of project/program management, software management, or related experience
  • Excellent technology skills including exporting and importing data, Excel, and PowerPoint
  • Ability to self-manage tasks, make autonomous decisions, and achieve goals with minimal supervision.
  • Shown experience consistently leading and delivering successful projects or programs.
  • Solid written and verbal communication skills for effective interaction and collaboration with colleagues, stakeholders, and business partners.
  • Excellent organizational skills with a demonstrated ability to efficiently handle tasks, information, and resources.
  • The ability to identify issues and find practical solutions to problems.
  • Attention to detail, positive demeanor, and self-motivation.
  • Ability to work under timelines and adapt to new situations and changing project needs.
  • Willing to learn new software, tools, and processes quickly.

Preferred:

  • Bachelor’s Degree or equivalent experience preferred.
  • Certified Project Management Professional (PMP®) preferred.
  • Experience using Microsoft Office software tools and Smartsheet (or other project management software) preferred.
  • Experience with Renaissance products preferred.

Additional Information

All your information will be kept confidential.

Salary Range: $68,000 - $93,500

This range is based on national market data and may vary by location.

Benefits for eligible employees include:

  • World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
  • Health Savings and Flexible Spending Accounts
  • 401(k) and Roth 401(k) with company match
  • Paid Vacation and Sick Time Off
  • 12 Paid Holidays
  • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
  • Tuition Reimbursement
  • Life & Disability Insurance
  • Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/