Salesforce Administrator
Renaissance Learning
About Us
Renaissance® is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments.
Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are.
Worldwide, we support over 18 million students, operating in over 100 countries.
We are seeking a Salesforce Administrator based in the London to provide critical first-line support for our Salesforce user base across global regions. This role is ideal for someone early in their Salesforce career who thrives in a collaborative environment, is eager to learn, and is passionate about providing excellent user support.
Reporting to a US-based manager, you will be the primary point of contact for day-to-day support needs in the UK and EMEA time zones. You’ll handle support tickets, manage user accounts, answer system questions, and help ensure our users can navigate Salesforce and related tools effectively.
As your familiarity with our systems grows, you’ll begin supporting system enhancements by designing, testing, and deploying changes in a structured development lifecycle.
Salesforce Administrator Job Responsibilities:
- Act as the first-line support for Salesforce users in the UK and EMEA regions
- Manage support cases in Salesforce, including user access, issue resolution, and system usage questions
- Triaging and escalating enhancement requests to the appropriate teams and tools (e.g., Jira)
- Perform basic administrative tasks in Salesforce, including configuration updates, user management, page layouts, flows, validation rules, and reports
- Collaborate with other Salesforce team members on testing and deployment of new features
- Participate in regular team meetings and cross-regional coordination with US-based colleagues
- Provide front-line triage and basic support for integrated tools such as CPQ+, AdobeSign, and Gainsight
- Document support processes and common solutions to build a knowledge base for UK users
Skills and experience you can bring:
- Previous experience as a Salesforce Administrator or similar technical support role
- Salesforce Administrator Certification (required)
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and manage priorities across time zones
- Comfortable learning new tools and systems and asking for guidance when needed
Added bonus if you have the following:
- Experience working with Salesforce CPQ+, AdobeSign, or Gainsight
- Exposure to Agile or sprint-based development processes
- Prior experience supporting users in a remote-first or globally distributed team
- Interest in growing into a more senior Salesforce Admin or Analyst role over time
Additional information:
We offer a competitive salary range of £35,00-£45,000 plus benefits.
This role is based from our office in Brentford, London on a hybrid basis (2-3 days a week). Please note we will be moving offices early 2026 within the same area.
Benefits:
Pension & Insurance – all employees can participate in our salary sacrifice company pension scheme– where we will contribute 8% of your annual salary if you contribute 3%. All employees are entitled to Life and income protection insurance
Holiday - 22 days annual leave per annum, plus 3 days to be used over Christmas. We also offer a day off for your birthday so you can celebrate in style. We are proud to offer up to 5 paid volunteering days per year with a cause of your choice.
Shopping & Working for Renaissance Perks - you’ll get instant access to a benefits and discount platform with 1000’s of discounts at retailers, leisure attractions, restaurants, and more through our reward portal. You will also be able to collect reward points via our employee recognition platform.
Wellbeing & Health – We have a generous maternity/paternity/adoption leave and pay policy, employee assistance programme available 24/7 offering confidential support from counselling to legal and financial advice. We offer access to company paid BUPA PMI and BUPA cash plan schemes should you choose these.
Renaissance UK Office benefits we offer a season ticket loan if needed, or a cycle to work scheme where you can save on bikes. All UK Offices have weekly fruit baskets delivered for all to enjoy a healthy snack.
We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff.
We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you.
All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit.
This role is subject to DBS and background checks.