About RugsUSA

Since launching in 1998, Rugs USA has established itself as a leading innovative online destination for an extensive variety of high-quality, on-trend area rugs at prices customers won’t find anywhere else. Passionate about the impact that the perfect rug brings to a space, we foster close relationships with the designers, artisans, and factories who make our goods, giving us the ability to simplify our business model and deliver exceptional pricing and a vast assortment of styles. By guiding our customers through the rug buying process and offering a curated selection of complementary lighting and accessories, we’ve become our customers’ ultimate secret weapon in bringing their vision of home to life - at any budget.

Position Overview

The Inside Sales Representative is responsible for supporting and assisting the Sales Rep/Director in increasing sales volume and customer/market penetration of new business within an assigned territory. Position will also support customer service inquiries and complaint resolutions. Some territories assigned may require regular evening hours.

Essential Job Functions

• Work within systems to provide updates and manage orders on a daily basis.
• Provide proactive support and service in all interactions (i.e., receipt of new catalog, receipt status of shipment, MRL, NR), introduction of new products and marketing/merchandise suggestions.
• Work closely with territory representatives to collaboratively increase sales goals and territory goals.
• Conduct sales analysis across various metrics (by broker, account, product line, sales program) within assigned territory to proactively identify and act upon trends and opportunities to maximize sales opportunities.
• Support territory representatives’ participation in regional trade shows, customer demonstrations as well as educational tours within the territory.
• Conduct outbound calls within territory to meet established goals (i.e., upsell opportunities based on the selling season, introduction of new products or promotional opportunities, etc.)
• Proactively manage customer complaints and provide solutions to problems (i.e., incorrect items received, damaged shipment shipping costs, etc.)
• Manage customer feedback to centralize reseller product and service inquiries.

Additional Responsibilities

• Occasional travel on sales-related business.
• Perform other job duties as assigned
• May be required to work more than 40 hours per week periodically as business needs require
• Must follow all company safety policies and procedures
• May be required to lift to 50 lbs., stand, reach, and climb ladders at Trade Shows

You Have

• Bachelors degree (or equivalent, relevant experience)
• Minimum 3 + years customer service/sales experience, preferably in consumer goods market.
• Excellent customer service and sales skills with the ability to interact effectively with all levels of customer to determine customer needs, resolve issues, and support sales opportunities
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills.
• Strong computer skills (Microsoft Office preferred), specifically spreadsheet applications.

Your Life and Career at RugsUSA

• A culture that promotes a healthy work/life balance
• Benefits package offered to all eligible full-time employees (including medical, dental, vision, PTO, 401(k)
• Exposure to career advancement opportunities across all departments
• Generous employee discount that can be used across our house of brands!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job.