About AppLogic Networks

AppLogic Networks, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, AppLogic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes AppLogic Networks unique in the market: superior App QoE!

Responsibilities

• Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
• Diagnose AppLogic Networks equipment failures
• Recommend configuration changes and assist with implementations
• General services as required including installation of software maintenance updates for all AppLogic Networks devices and solutions
• Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
• Work within customers change management and maintenance window guidelines
• Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
• Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
• Lead the analysis/discussion with other departments in order to solve and prevent issues
• Submitting and escalation of issues into L2 support as needed
• Accountability for Case management and ensuring that they are resolved
• Providing consultative support and mentor other less experienced team members
• Positive contribution towards quality reviews for other colleagues and peers

Qualifications / Knowledge and Skills

Required

• Commanding knowledge of Unix based operating systems such as Linux, FreeBSD etc
• Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
• Proven experience in virtualization technologies (VMware, KVM), deployment of Openstack and experience with automation tools like Ansible
• Familiar with cloud architecture (AWS, Google cloud, AWS,…), containers and orchestration concepts (kubernetes, swarm) and tools like Docker,Jenkins,…
• Proven Experience in virtual concepts like: NUMA, SRIOV, PCI-Passthrough,Virtio
• Good understanding of NFV particularly around MANO/ONAMP
• Excellent technical background with a strong understanding of networking (specifically IP related technologies)
• Experience in Quality Assurance testing
• Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP)
• Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
• Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
• Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  
  

Desired

• Experience with programming or scripting languages such as Java, C/C++, python, Perl etc
• Experience with web technologies (Javascript, HTML5, HTTP, Angular, ...)
• Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP
• Knowledge of industry models and best practices (eg. Scrum, ITIL etc)
• Experience with modern web applications using Ajax and REST API’s will be advantageous
• Experience of data modelling, DB administration, Vertica, SQL/PostgreSQL, ETL and/or BI in general (microstrategy, tableau, elastic search, kibana, grafana)
• Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment

Work Experience, Education and Certifications

• Bachelor’s degree in computer science, Engineering, or other STEM program
• 5+ years of applicable experience

Work Conditions

• Occasionally, extended hours split shifts may be required
• Fast-paced office environment
• Occasional Travel required