*This is a 1 year contract role*

*Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than 3,800 space experts in Canada, the US and the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries on the ground and in the stars to change the world for the better, we’ll take you there.

The Role:

Supporting all of MDA’s three business areas in GeoIntelligence, Robotics & Space Operations, and Satellite Systems, our Corporate team knows from experience that working in a hands-on learning environment enables us to collaborate across disciplines and get the job done. From HR and Finance to IT and Communications, we are all committed to reaching new heights and advancing humanity’s place in the universe and here on Earth.

MDA’s IT Department is seeking an IT Analyst to join our Tier 2 Deskside Support team. You will provide computer support services to users in all areas of the company address various technical incidents and problems, work with various types of software, and support PC hardware/peripherals and operating system platforms within secure environments.

Your duties will also include account administration, software and hardware troubleshooting, diagnosing problems, installing software, creating end user documentation, and other tasks associated with end user readiness and support. You will provide computer support to all MDA staff (Engineering, Administrative, Information Technology, etc.) within established service levels. You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.

Job Responsibilities:

• Using the corporate Service Management tool, you will provide exceptional Tier 2 technical and user support via telephone, email, and other online-based or remote-control tools in a timely and courteous manner
• Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets
• Use customer service skills to clearly and effectively communicate with end users using corporate telephony and messaging tools
• Perform analysis, troubleshooting and resolution of end user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required• Perform basic analysis, troubleshooting and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required
• Maintain knowledge and expertise in Microsoft Windows 11, Active Directory, SCCM, Office M365 administration, and Dell hardware
• Continually maintains and upgrades technical capabilities and knowledge
• Creates and maintains department procedures, user guides, and support documentation
• Participates in technical testing and projects as directed

• Provide support to ensure stable, reliable desktop systems to the MDA user community across all offices.

Job Requirements:

• A diploma or degree in in related studies and minimum 1 year of providing support (in person, email, and telephone) in a Deskside Support or Help Desk environment, or an equivalent combination of training and experience.
• Stay abreast of new technologies.
• Must be a good team player with the ability to work well with others and demonstrate a professional demeanor.
• Strong analytical and problem–solving skills with the ability to identify root causes.

Comments/Special Considerations:

• Successful candidates must obtain and hold security clearance at the Reliability Status level, and pass security assessment for the Controlled Goods Program (CGP).

Benefits Statement:

MDA Space offers competitive compensation and benefits to its employees at all of its locations. As a member of the MDA Space team, you and your eligible dependents can enroll in a benefits plan that provides a comprehensive level of protection through competitive health care, including: health care plans supplemental and flexible drug plans, dental and vision benefits, disability income protection, life insurance, group retirement savings plans and an employee assistance program and to their family.

Equal Opportunity Statement:

MDA Space is an equal opportunity employer with a strong focus on diversity and inclusion. We are committed to treating all employees and candidates with respect and dignity. If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please let us know.