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Product Manager- Saas experience is a must



Ottawa, ON, Canada
Posted on Saturday, May 18, 2024

Ready to do your part in the world of Cybersecurity? SonicWall is a leader in cybersecurity and networking solutions that put our partners at the heart of our innovation to ensure ease of doing business in a world full of opportunities. With more than a 30-year history, we embrace an outside-in approach, listening and learning from our partners and customers to provide the outcomes their organizations require.

If you’re ready for a career that can impact real change — and not just another job — join us!

Location: Canada ( Remote)

MySonicWall (MSW) is a customer and partner portal used to register products, conduct MSP/MSSP operations, and a variety of other administrative functions. The Product Manager for MySonicWall will be responsible for the following:

What you will do:

  • Provide a UX that delights the user, by continuously listening to user feedback, and defining improvements.
  • Partner with engineering, and cloud operations to ensure that the cloud service meets the desired Service Level Objectives (SLO).
  • Streamline MSP/MSSP operations for partners who manage multiple tenants, multiple products, multiple users.
  • Define & build foundational features for all SonicWall products to use like RBAC, multi-tier, multi-tenant operations, SSO, Alerting, etc.
  • Work with other PMs to support their new product launches, which rely on MSW for licensing, activation, tenant provisioning, user management, etc.
  • Work with IT, Sales & Customer Success to ensure that MSW integrates with the required internal systems & SaaS services
  • Manage an internal facing version of the application heavily used by our Sales and Customer Support organizations, among others.
  • Develop integrations with popular MSP tools or assist with 3rd parties building integrations.
  • Integrate MySonicWall into our Unified Security Platform.

Skills you need:

  • 4+ years of Product Management experience building & delivering multi-tenant SaaS products using agile methodologies
  • Excellent communication skills, with experience in making persuasive presentations.
  • Deep understanding of API’s, cloud architecture, development & operations, and/or AWS, Azure, GCP certifications.
  • Experience with the MSP & MSSP customer profile.
  • 2+ years of hands-on cybersecurity experience. Preferably with RBAC, IDP or Security Platforms.
  • MBA preferred, but not required.





SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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