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Contract Administrator (Commercial SaaS Agreements)



United States
Posted on Tuesday, April 2, 2024

Contract Administrator (Commercial SaaS Agreements)

Job Locations US
Position Type
Regular Full-Time


The responsibility of the Contract Administrator is to prepare and negotiate a variety of corporate agreements, including primarily customer sales contracts for SaaS and other products and services. Drafts agreements, advises management of contractual rights and obligations, and provides interpretation of contractual terms and conditions. Update and maintain symplr’s customer relationship management and contract management systems. Experience in dealing with highly confidential information and interfacing with multiple levels of management, cross-functional employees, and symplr sales team members and customers, is required.

Duties & Responsibilities

  • Review, draft, redline and negotiate technology related commercial contracts primarily consisting of sales contracts, consulting and services agreements and related statements of work and order forms, software license and SaaS services agreements, reseller agreements, business associate agreements, non-disclosure agreements, and other commercial agreements, all with support of counsel as needed.
  • Interpret, draft and negotiate contractual language for the agreements listed above, incorporating legal and business concepts.
  • Maintain a proficient working understanding of symplr’s day-to-day functions and products, services and technology.
  • Respond to field requests for assistance with RFP/RFI/RFQs.
  • Analyze contracts, conduct research and respond to complex questions on provisions of specific agreements.
  • Ensure that symplr’s corporate policies and directives are vetted and incorporated into contractual documents.
  • Review contracts for acceptable terms and negotiate changes as appropriate.
  • Determine whether contract requests which vary from the established standards can be accepted or require additional authorization.
  • Direct sales person in obtaining any necessary approval(s) for non-standard contractual request made by customer.
  • Maintain legal assignment log; upload contracts into symplr’s contract management system and update, maintain and ensure the accuracy of symplr’s contract management system database; assist department staff with various contract related projects; handle all administrative aspects of contract processing.
  • Monitor contract expirations and pursue contract renewals, where appropriate.
  • Work closely with team on all revisions to contract templates.
  • Monitor contractor expiration and pursue contractor renewals where appropriate.
  • Serve as primary liaison among all necessary cross-functional departments to ensure timely and accurate completion of contractual documents and field cross-departmental questions.
  • Ensure compliance with financial policies (including revenue recognition), evaluate pertinent business and financial requirements and integrate complex negotiation terms leading to the establishment of appropriate terms and conditions.
  • Monitor approval(s) from the appropriate subject matter experts; ensure contracts are appropriately authorized and signed in accordance with symplr’s delegation of authority (DOA); release agreements when all approvals are received.
  • Attend sales and other business and legal meetings, as necessary.
  • Special projects as requested.
  • Review signed agreements received for handwritten or non-highlighted revisions and stamps approval.
  • Work with sales operations team on contracts-related and other processes and procedures, as appropriate.

Skills Required

  • A demonstrated ability to analyze, negotiate, draft and communicate on legal and business issues.
  • Strong knowledge of and experience with SaaS and software licensing concepts such as limitations of liability, indemnification, warranties, acceptance, license limits, etc.
  • Strong demonstrated knowledge of and experience drafting contract terms and conditions and ability to perform tasks without appreciable direction.
  • Close collaboration with the sales and operations organizations to ensure the best contractual outcomes.
  • Experience developing solutions to complex problems and providing contractual advice and analysis to ensure that the business achieves its financial objectives.
  • Proven ability to negotiate large, complex software and services agreements with the executive and senior personnel of symplr’s customers.
  • Knowledge of software revenue recognition issues.
  • High proficiency with MS Office Programs.
  • Excellent written and oral communication skills.
  • Strong organizational skills.
  • Works well in a dynamic, fast-paced and high-pressure environment with attention to detail and sensitivity to confidential matters. Irregular hours may be necessary.
  • Team player.
  • High energy, creative, self-motivated, and able to complete tasks with minimal supervision.

Qualifications Required:

  • Bachelor’s degree (B.A.) from four-year college or university, or equivalent combination of education and experience.
  • Three (3) to six (6) years’ related experience negotiating and drafting commercial contracts; preferably with a technology company and in the healthcare industry.


USD $75,000.00/Yr.


USD $110,000.00/Yr.


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The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this opening.

About symplr:

As a leader in healthcare operations solutions, we empower healthcare organizations to navigate the complexities of integrating critical business operations. Our customers are at the heart of everything we do, and they rely on our mission-critical systems to drive better operations and better outcomes.

We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.

Perks & Benefits:

  • Company Sponsored Medical, Dental & Vision
  • Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
  • HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
  • Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
  • Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
  • Tuition Assistance & Continuing Education Reimbursement available
  • Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!

symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.

To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.

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