Customer Relationship Executive
symplr
Customer Relationship Executive
- ID
- 2024-1632
- Category
- Customer Success
- Position Type
- Regular Full-Time
- Min
- USD $75,000.00/Yr.
- Max
- USD $104,000.00/Yr.
Overview
This is a dynamic client facing role that is responsible for developing and maintaining deep client relationships with our clients and ultimately retaining their business with symplr. This role will understand their customers’ business objectives and ensure customers receive the most from their investment. The CRE will be the primary point of contact for clients helping drive brand loyalty.
The Customer Relationship Executive (CRE) will build and maintain trusting relationships with their assigned customers and focus on overall satisfaction across all symplr solutions. This should lead to revenue retention and identification of expansion opportunities.
Duties & Responsibilities
- Act as the primary point of contact for customers throughout the lifecycle of the partnership
- Develop strong relationships with customer executives, key decision makers, and influencers, to become a trusted advisor
- Understand customers' desired business objectives
- Drive additional value by encouraging deeper product adoption and utilizing product experts
- Synthesize customer feedback and work with internal teams to respond to customer needs
- Advocate for the customer’s experience and act as a voice of the customer throughout all areas of symplr
- Facilitate Quarterly Business Reviews in tandem with the Sales Executive, articulating customer successes and ROI, includes documenting action items and go forward strategy
- Regularly use and update Salesforce consistently to ensure accuracy of customer accounts
- Coordinate with the sales teams to drive cross-sell and upsell opportunities
- Help work with customers to create case studies and sponsorship programs that highlight symplr products and drive brand awareness.
- Create evangelists and advocates among clients ultimately leading to referenceable customers
- Mitigate churn and improve satisfaction by interpreting and acting upon customer health metrics
- Partner with Client Support, Product and Development teams when needed, to help client navigate service tickets with minimal delay and frustration ensuring overall client satisfaction.
- Actively solicits customers’ responses to the annual NPS relationship survey to collect insights on customers’ satisfaction and performance improvement opportunities
Skills Required
- Strong written and oral communication skills
- Desire to learn
- Self starter
- Understand healthcare operations and workflows Team player
- Problem solving attitude
- Client oriented mindset
- Strong ability to create and foster relationships
Qualifications Required:
Every organization has a culture, whether they mean to or not, so why not be intentional about it?
Together, if we shape our intentions, actions, and interactions around a common, purposeful culture, we are able to quickly achieve more, attract others who help realize our goals, and thrive in our professional relationships.
- Bachelor's Degree or equivalent experience
- 5+ year healthcare experience
- Ability to travel up to 25%
- Experience in public speaking (preferred)
- Account management or sales experience (preferred)
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this opening.
About symplr:
As a leader in healthcare operations solutions, we empower healthcare organizations to navigate the complexities of integrating critical business operations. Our customers are at the heart of everything we do, and they rely on our mission-critical systems to drive better operations and better outcomes.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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