Manager, Engineering Operations
symplr
Manager, Engineering Operations
- ID
- 2025-1921
- Category
- Engineering
- Position Type
- Regular Full-Time
- Min
- USD $130,000.00/Yr.
- Max
- USD $145,000.00/Yr.
Overview
The Manager, Engineering Operations leads our engineering operations team responsible for managing the engineering systems and tools that the Engineering team relies on daily. Collaborates with the core Engineering, IT, Security, and Product teams to optimize our tools, processes, and systems. Drive operational excellence by optimizing processes, managing development tools, providing visibility to insights and results, and ensuring alignment across teams. Displaying the ability to connect people, tools, and workflows will be crucial to improving execution efficiency and visibility across functional groups in the organization.
Duties & Responsibilities
- Provide operations leadership, mentoring, and career development
- Provide governance and process optimization of scalable workflows and systems use
- Identify gaps in process lifecycles and propose recommended solutions to drive consistency in process execution
- Tool configuration, administration, managing templates, reporting structures, maintain integrations between systems, and customizations. Engineering wide adoption across systems and tooling stakeholders
- Own the design, implementation, and continuous improvement of various engineering systems like Azure Board, Confluence, and other home-grown systems.
- Collaborate with Software Engineering teams to understand requirements and ensure systems and tools support their needs
- Provide key insights and results in the form of dashboards, reports, and data to leadership
- Leverage AI tools and technologies to enhance productivity, streamline workflows, and support data-driven decision-making in daily responsibilities (CoPilot etc.)
- Optimize systems for scalability, cost-efficiency, performance, and ease of use
- Partner with Security team to implement security best practices and ensure compliance with corporate requirements (HIPAA, SOC2, etc.)
- Help with license tracking and systems/tooling cost analysis
- Assist the CTO and other leaders with special projects and data analysis
Skills Required
- Bachelor’s degree in computer science, Engineering, or related field
- 5+ years of experience in an Engineering setting, or Engineering roles, and two years of experience leading and managing technical teams, engineering operations, program management, or a related role within a software development environment.
- Expert level experience managing or administering development tools (Azure DevOps - ADO, Atlassian Confluence, Aha!, Jira, Power BI, and similar platforms).
- Demonstrated ability to leverage AI tools and technologies to enhance productivity, decision-making, and problem-solving in a professional setting.
- Proficiency working with AWS as a platform to operate engineering systems
- Knowledge of agile development methodologies, scrum, and/or scaled agile methodologies (SAFe), and Git workflows
- Strong experience analyzing systems and data and presenting it to different audiences including executives
- Excellent communication and collaboration skills; ability to partner with cross-functional teams (IT, Product, Engineering, Security, Product, Quality, DevOps, Architecture, UX, Program Management, etc.)
- Proven track record of leading formal process changes with influence and facilitation skills.
- Excellent problem solver and someone that can bridge gaps to provide solutions
Desired Skills and Qualifications:
- Master’s degree in computer science, Engineering, or related field
- Experience in healthcare technology or highly regulated industries
- Familiarity with compliance frameworks (HIPAA, SOC2, GDPR, etc.)
- Knowledge of engineering management systems (task tracking, source control, requirements systems, etc.)
- Experience leading an engineering operations group or project
- Experience with engineering operations, cost optimization and management
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this opening.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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