Business Consultant
symplr
Business Consultant
- ID
- 2025-2022
- Category
- Professional Services
- Position Type
- Regular Full-Time
- Min
- USD $60,000.00/Yr.
- Max
- USD $90,000.00/Yr.
Overview
The Business Consultant will work in a fast-paced environment to identify and document customer business requirements. In this role, you are responsible for configuration, training, and consultation services for customers while they implement and optimize their adoption of symplr products.
Duties & Responsibilities
- Best practices champion and industry knowledge expert on symplr products
- Aligns the configuration of symplr products to meet the customer stated business requirements
- Schedule and facilitate online and onsite training courses on symplr products
- Provide customer deliverables which may include documenting and diagraming business processes, creating end-user training materials, data mapping documents and provide consultative recommendation
- Assist customers with the establishment of change management plans to include best practice consultation
- Work across the symplr implementation team to ensure customer deliverables align with desired outcomes
- Apply analytical and problem-solving skills to work, troubleshoot and resolve challenges as they arise
- Exercise discernment – identify how to handle and escalate situations
- Take initiative to quickly learn evolving aspects of the role and products
- Evaluate implementation methodology and best practices regularly and provide recommendations for improvement
- Drive advancement across the organization (sales support, internal enablement, influence on product feature/capabilities, marketing, etc.)
- Other duties as assigned
Skills Required
- Excellent time management, resource organization and priority establishment skills with the ability to multi-task in a fast-paced environment
- Ability to work with an optimistic attitude both independently and as part of a team
- Excellent communication skills, including writing, articulating, listening and questioning
- Ability to facilitate a diverse audience to obtain defined objectives and outcomes
- Ability to present symplr products and diverse concepts to an audience
- Ability to evaluate customer's current state and map to future state best practices
- Excellent interpersonal and collaboration skills to work with both technical and nontechnical individuals
- Ability to effectively influence and guide customers
- Ability to effectively interface with all levels inside and outside the company, including senior management
- Proficient use of Microsoft Office programs, especially Word, Excel and workflow software such as Microsoft Visio, and demonstrated ability to learn applications and programs as needed
- Excellent critical thinking and problem-solving skills
Skills Preferred:
- Experience creating SQL queries and/or reporting background
- Familiarity with JSON structure and configuration files
- 2-4 years implementation experience within a Healthcare IT environment, preferably in a role demonstrating exceptional client management skills
- ETL and Data Analysis knowledge
- Direct knowledge of EHR (i.e. Epic, Cerner, Allscripts) and Credentialing systems (i.e. Cactus, Echo, Morrissey)
Qualifications Required:
- Bachelor’s Degree or equivalent work experience or certifications
- Minimum 1 year of experience consulting in the Healthcare industry or experience with symplr products
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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