Cloudops Manager
symplr
Cloudops Manager
- ID
- 2025-2060
- # of Openings
- 1
- Category
- Engineering
Overview
The Manager, CloudOps interfaces with the senior leadership team and is responsible for ensuring the efficient delivery of cloud services based on the symplr platform for both cloud and on-premises solutions. This role will help plan and provide strategy for the technical implementation, deployment, monitoring, and support of all symplr products. This role will lead a team specializing in the vast array of technologies as well as provide guidance to ensure compliance with company standards, creation and delivery of system documentation, training, and the timely delivery of services. This person needs to be highly organized and experienced in technology, development, support, and analysis services.
Duties & Responsibilities
- Understand, communicate, and commit to the organization's vision, goals, and strategies.
- Serve as a focal point during production outages, closely monitor and provide frequent updates to appropriate resources until a timely resolution occurs and service tickets are thoroughly documented including any unresolved concerns.
- Foster and champion an environment that promotes trust, information sharing, continuous improvement, innovation, quality outcomes and self-development.
- Align team priorities to that of the organization and realign strategic direction when appropriate.
- Coach, mentor, and train team members to establish a consistent level of quality, accuracy, accountability, and compliance of department standards.
- Ensure that production support is equitably spread among the appropriate team members.
- Participate with interviewing, hiring, and training employees, appraising performance, and resource assignments as well as employee development, rewarding and disciplining, resolving problems, and communicating necessary information on an ongoing basis.
- Continuously monitor and experiment with emerging cloud technologies to better evaluate differentiated vendor offerings.
- Stay abreast of new industry trends and provide subject matter expertise in Cloud Technologies, providing consultation to leadership.
- Provide cross-departmental support for application modernization efforts.
Skills Required
- 7+ years' experience in cloud operations management, focusing on delivery processes, SaaS/PaaS/IaaS, and support.
- Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment.
- Management experience of an operations team with the ability to lead, coordinate, and participate in prioritization planning and delegation of tasks or assignments.
- Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment.
- Strong ability to influence and lead change directly related to the organizational goals of a business unit or portfolio of products.
- Experience working remotely and managing a distributed team.
Qualifications:
- Have HEART. To work here, you must be:
- Humble – self-aware and respectful.
- Effective – measurably move the needle & immeasurably add value.
- Adaptable – innately curious and constantly changing.
- Remarkable – stand out in some way.
- Transparent – openly and honestly sharing knowledge.
- 10+ years of relevant experience in many or all of the following areas:
- Windows Server.
- Linux Server (Ubuntu/Debian, RHEL/CentOS).
- Active Directory, GPO, DFS, RBAC.
- SQL Server Management (hosted or cloud).
- PowerShell, Ruby, or Python scripting.
- Infrastructure as Code – Terraform.
- Development Infrastructure: Terraform/Helm/AWS/Azure/Kubernetes.
- CI/CD Tools (Jenkins, Octopus, ArgoCD/Drone, etc.).
- Basic Virtualization Administration (VMWare, Hyper-V).
- Basic cloud experience (AWS or Azure preferred).
- Application Hosting (IIS, Apache, Tomcat).
- 5+ years of team leadership experience
- Positive team spirit
- Sharp analytical and problem-solving skills
Options
About symplr:
As a leader in healthcare operations solutions, we empower healthcare organizations to navigate the complexities of integrating critical business operations. Our customers are at the heart of everything we do, and they rely on our mission-critical systems to drive better operations and better outcomes.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Sodexo Meal Coupon
- Internet Reimbursement
- Mobile Reimbursement
- Gym Reimbursement
- Health Insurance - Personal, Term Life Policy, Depends Cover, Dental Cover, OPD Cover & etc
- Transport Facility - Subsidized Rate
Working at symplr means working in the unlimited growth market of healthcare technology. Our multi-year contracts with clients bring recurring revenue that creates a stable financial situation. This enables us to provide employees a competitive salary, with additional benefits like insurance, lunch coupons, and reimbursement for mobile and broadband subscription and the gym.
symplr provides employees with opportunities to grow professionally through various activities including:
- Participation in new projects
- Internal weekly learning sessions with colleagues
- External learning opportunities
- Access to Udemy to grow your skillset
- Cross-departmental collaboration
- Activities with international colleagues
- Pursuit of OKRs specific to your role in the organization
- A buddy program for new employees
Your manager will be your coach, assisting you in maximizing your current skills and cultivating new ones as you grow on your career path at symplr. You’ll also have the opportunity to present your work achievements to the team and be awarded for milestone achievements.
You’ll have regular time for fun and educational events, both digital and in-person at our Bangalore office. For example, feel free to show your pool table skills with your teammates, or take some time to relax in a massage chair.
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