Technical Sales Engineer
symplr
Technical Sales Engineer
- ID
- 2025-2025
- Category
- Sales
- Position Type
- Regular Full-Time
- Min
- USD $110,000.00/Yr.
- Max
- USD $150,000.00/Yr.
Overview
The Technical Sales Engineer is responsible for being a pre-sale subject matter expert with assigned solutions and being able to differentiate healthcare operations offerings; conveying compelling value propositions; assisting in qualifying customer needs; and responding to customers' clinical/technical/process questions to successfully close sales. Serve as the liaison between internal symplr teams and the customer, appropriately setting product functionality, delivery, and support expectations that assure the highest degree of success for both the customer and for symplr.
Duties & Responsibilities
- Provide technical and solution leadership during sales process by demonstrating extensive understanding of technical product specifications
- Simplify technical terms during product demonstrations and pre-sales customer support
- Provide operational leadership and expertise in the sales cycle to research the customer's environment and determine the business fit with symplr solutions
- Support demonstrations to ensure customer understands how symplr solutions can meet customers' business needs
- Establish strong rapport with prospects/clients and establish self as an expert
- Create personalized presentations based on knowledge gained about the customer, their technical needs, and path to a fully SaaS future state
- Maintain current product, competitor, and industry knowledge and demonstrate that expertise to customers
- Support trade shows and professional conferences by communicating the symplr story and pathway to the Connected Enterprise
- Serve as a liaison to internal teams by presenting feedback to Product and Engineering teams
- Support project scoping in alignment with Professional Services’ quality approval process
- Guide customers through symplr SOW with detailed explanation of implementation process and timelines
- Improve the customer journey by serving as a responsible participant in the Sales to Service Handoff
Skills Required
- Bachelor's degree in Engineering/Computer Science, OR four years of healthcare IT experience, OR four years of healthcare technology demonstration experience
- Minimum of 3-5 years of proven, relevant experience in healthcare or similar field, working Sales Engineer or similar pre-sales support role
- Working knowledge of Healthcare IT, security, interoperability, interfacing, APIs, and an understanding of cloud computing concepts
- Proficient in the use of Microsoft Office suite
- In-depth knowledge of the healthcare industry with pillar specific experience
- Strong presentation skills
- Strong leadership skills
- Ability to comprehend and present complex features in understandable terms
- Ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations
- Ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers
- Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
- Self-motivated; willing to take the initiative to identify opportunities for improvement and take actions to improve
- Team-oriented with a customer satisfaction mindset
- Ability to multi-task effectively and manage multiple priorities at one time
Desired Skills and Qualifications:
- Familiarity with common Sales cycles processes
- Experience as a successful Sales Engineer
- Familiarity with Salesforce
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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