Project Manager (Professional Services)
symplr
Project Manager (Professional Services)
- ID
- 2026-2142
- Category
- Professional Services
- Position Type
- Regular Full-Time
- Min
- USD $80,000.00/Yr.
- Max
- USD $100,000.00/Yr.
Overview
The Project Manager provides project management leadership for the successful execution of simple implementation projects and add-on services projects. This client facing role serves as the primary point of contact for customers and requires strong customer relationship skills and a focus on customer advocacy.
Project Managers are responsible for overseeing a portfolio of small to medium complexity projects, typically managing 12–15 at a time depending on project mix. As a member of the project delivery team, the Project Manager leads planning, coordination, and execution activities to ensure projects meet customer commitments and are delivered successfully.
Duties & Responsibilities
- Ownership of delivery of assigned projects from initiation through to the completion of the project.
- Primarily responsible for: project planning, status meetings, issue and risk tracking, resource coordination, ensuring project team meets customer commitments, ensuring the project is delivered within scope and budget.
- Holds regular meetings with Customer project team to: review status, issues and risks, conduct ongoing planning/project plan updates, and hold customers accountable for deliverables.
- Facilitates technical explanations and discussions with project and customer.
- Serves as the primary escalation point for the project resources.
- Works with the project team to resolve issues and risks in a timely manner.
- Ensures compliance with symplr’s project governance model and implementation methodology.
Skills Required
- 5+ years of project management experience or an equivalent combination of education and relevant experience, minimum 2 years in a customer-facing role.
- Experience in a fast paced, customer facing role.
- Proficient with MS Windows and MS Office tools, with primary emphasis on Excel and Word.
- C-Suite project stakeholder/executive relationship management experience.
- Experience managing project portfolios.
- Demonstrated experience managing multiple projects for multiple customers concurrently, with excellent time management, the ability to multi task in a fast paced environment, and strong organizational habits.
- Customer relationship, communication, and teamwork-oriented skills, including excellent customer service orientation; effective written and verbal communication; sound judgment; analytical thinking; and creative problem solving.
- Ability to motivate and manage in a matrix environment, including project resource relationship/issue management and the ability to work independently and as part of a team.
- Effective escalation and risk communication and management, including strategic escalation across project portfolios.
- Project level budget management experience.
- Meticulous attention to detail; knowledge of project management principles; and proficiency in SDLC methodologies.
Desired Skills and Qualifications:
- Healthcare experienced preferred.
- API and integrations knowledge and implementation experience preferred.
- PMP preferred.
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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