General Manager, symplr Access
symplr
General Manager, symplr Access
- ID
- 2026-2272
- Category
- Product Management
- Position Type
- Regular Full-Time
- Min
- USD $225,000.00/Yr.
- Max
- USD $275,000.00/Yr.
Overview
The General Manager of Access Operations is a senior, P&L-owning leader responsible for driving profitable growth, operational scale, and enterprise value creation for the symplr Access business. The General Manager will translate market opportunity into measurable results by optimizing healthcare enabled access workflows and subscriber membership models. This leader will balance strategic vision with hands-on operational rigor, ensuring the business is positioned for accelerated growth and value creation.
Duties & Responsibilities
Strategy & Business Leadership
- Own full P&L responsibility, including revenue growth, margin expansion, cost structure optimization, and forecasting.
- Develop and execute a scalable growth strategy aligned with company value-creation plans.
- Drive subscriber membership growth, retention, and lifetime value through pricing strategy, packaging, and operational performance.
- Partner with customers to identify long-term needs that can unlock new value
- Partner with executive team members on annual operating plans, long-range planning, and board-level reporting.
- Identify and execute opportunities to standardize, automate, and scale operations to support growth.
- Monitor competitive dynamics and healthcare software market trends to inform product investment and go-to-market approaches.
Operational Excellence & Membership Performance
- Lead day-to-day symplr Access with a focus on scale, reliability, and EBITDA impact.
- Establish and manage KPIs tied to subscriber membership performance, including acquisition, activation, retention, churn, utilization, and unit economics.
- Optimize healthcare IT–enabled workflows across scheduling, intake, referrals, prior authorization, and ongoing member engagement.
- Drive process standardization and automation to improve efficiency and reduce cost to serve.
- Ensure compliance with healthcare regulations, data privacy standards, and internal controls expected in a PE-backed environment.
Cross-Functional Leadership
- Partner closely with Product and Engineering to translate operational and membership insights into roadmap priorities.
- Collaborate with Sales and Marketing to support enterprise pipeline growth, subscriber acquisition, and expansion within existing accounts.
- Work with Customer Success to ensure strong onboarding, adoption, and renewal outcomes across subscriber populations.
- Serve as executive sponsor for strategic enterprise customers and health system partners.
People Leadership & Scale
- Build and lead a high-performing, metrics-driven Access Operations organization.
- Develop leaders who can operate effectively in a fast-paced, PE-backed environment.
- Establish clear accountability, operating cadence, and performance management disciplines.
- Attract and retain talent with deep healthcare software, access operations, and subscription business experience.
Customer & Market Impact
- Act as a thought leader in healthcare access operations, representing the company with customers, partners, and industry forums.
- Ensure solutions improve patient access, operational efficiency, and financial performance for healthcare organizations.
- Use data and insights to tell a clear, compelling story of value to customers and internal stakeholders.
Skills Required
Skills Required:
- Experience in a private equity–backed or high-growth healthcare technology company.
- Background in patient access platforms, revenue cycle, value-based care, or digital health membership models.
- Experience integrating acquisitions or scaling platforms post-investment.
- MBA or advanced degree in business, healthcare administration, or a related field.
- Understanding and experience in the use of AI to create faster and higher quality outcomes
- Strategic and data-driven decision-maker
- Strong operator with a bias toward action
- Customer-centric and outcomes-focused
Qualifications Required:
- 10+ years of progressive leadership experience in healthcare technology, healthcare operations software, or a related SaaS environment.
- Demonstrated ownership of P&L or business unit economics in a growth-oriented, investor-backed setting.
- Strong experience managing subscriber or membership-based business models, including retention, churn, and lifetime value.
- Deep understanding of healthcare access operations and the technology that enables them.
- Proven ability to scale teams, processes, and systems while maintaining operational discipline.
- Track record of effective cross-functional leadership with Product, Engineering, Sales, and Customer Success teams.
***Please note, the salary range listed is the base salary, there is also a bonus with this compensation package.
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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