Human Resources Operations Analyst
symplr
Human Resources Operations Analyst
- ID
- 2026-2319
- Category
- Human Resources
- Position Type
- Regular Full-Time
- Min
- USD $80,000.00/Yr.
- Max
- USD $90,000.00/Yr.
Overview
The HR Operations Analyst is responsible for supporting the day-to-day execution, optimization, and analysis of HR operational processes across the employee lifecycle. This role ensures accurate, timely, and compliant delivery of HR services, serving as a key point of coordination for employee transactions and HR systems. This role plays a critical part in maintaining data integrity, supporting service delivery standards, and enabling a positive employee experience through consistent and efficient operations. The HR Operations Analyst leverages data, automation, and process documentation to identify improvement opportunities, reduce manual effort, and scale HR operations. With a strong focus on service metrics, controls, and continuous improvement, this role helps ensure HR operations are reliable, auditable, and aligned with business needs and regulatory requirements.
Duties & Responsibilities
- Lead daily HR service delivery for employee lifecycle processes (hire, onboarding, changes, transfers, offboarding).
- Own the HR ticketing queue: triage, escalations, SLA compliance, and continuous improvement.
- Establish, manage, and report on Service Level Agreements (SLAs), response standards, and turnaround expectations.
- Manage employment verification processes and post-employment support.
- Optimize Rippling workflows, automate processes, and maintain data accuracy.
- Support cross functional workflows between HRIS, Payroll, and IT.
- Run routine and quarterly data audits, including duplicate checks, exception handling, compliance testing, and control evidence for security audits (where applicable).
- Oversee I-9 administration and document reviews, drive compliance controls.
- Help build and maintain HR SOPs, process maps, and knowledge articles.
- Standardize templates and guides to support consistent execution.
- Coordinate and align with the India support team to operationalize “follow the sun” service delivery.
- Build and distribute recurring HR dashboards (e.g., headcount, turnover, compliance reporting).
- Analyze service metrics, ticket data, and root causes to identify improvement opportunities.
- Create and manage surveys, reporting, and distribution of results.
- Manage Contractor Management System.
- Develop operational enhancements that reduce manual effort, increase accuracy, and strengthen the employee experience.
- Collaborate with Payroll and IT to ensure synchronized processes, aligned change controls, and technology optimization.
- Support annual and periodic cycles such as performance reviews, goal setting, and compensation changes.
- Drive readiness and compliance for multi-state U.S. employment regulations and global policy alignment.
Skills Required
- Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
- 2–4 years of experience in HR operations, HR shared services, or an HR analyst role.
- Hands-on experience with HRIS platforms (Rippling or similar systems preferred).
- Strong understanding of HR operational processes across the employee lifecycle.
- Experience working with HR ticketing systems and service delivery models.
- Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements.
- High attention to detail and strong data accuracy and audit discipline.
- Working knowledge of U.S. employment regulations, including I-9 compliance.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Excel and reporting tools.
Desired Skills and Qualifications:
- Experience supporting global or multi-state HR operations.
- Experience partnering cross-functionally.
- Familiarity with SLA management, service metrics, and continuous improvement frameworks.
- Experience building dashboards or reports using HR data.
- Experience supporting audits, compliance reviews, or SOX-related controls.
- Process documentation, SOP development, and change management experience.
- HR certification (PHR, SHRM-CP) a plus.
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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