Customer Training Consultant - Workforce Solutions
symplr
Customer Service
United States
Customer Training Consultant - Workforce Solutions
- ID
- 2026-2380
- Category
- Human Resources
- Position Type
- Regular Full-Time
- Min
- USD $60,000.00/Yr.
- Max
- USD $80,000.00/Yr.
Overview
The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.
Duties & Responsibilities
- Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings
- Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments
- Serve as a subject matter expert for assigned products and services
- Partner with Instructional Design and Learning Technology teams to review new training curriculum
- Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems.
- Effectively communicate and execute best practices for internal and external training engagements
- Handle challenging client requests or escalate issues as needed
- Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
- Continually grow product, functional, and industry knowledge through training, research, and collaboration
- Work collaboratively with other departments to deliver exceptional client service
- Adopt department operational standards and procedures to maximize team efficiencies
- Ensure timely completion of administrative activities
- Perform other duties as assigned
- Travel 25%
Skills Required
- Bachelor’s degree
- Two years of training, teaching, or instructing experience
- Strong technical aptitude including proficiency in Microsoft Office applications
- Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience
- Strong presentation skills and demonstrated consulting ability
- Strong project management skills, strategic thinking skills, and experience navigating clients through change
Desired Skills and Qualifications:
- Healthcare industry, credentialing verification, or compliance experience
- SASS training experience
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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