Senior Implementation Manager - Credentialing
symplr
United States
USD 80k-100k / year
Senior Implementation Manager - Credentialing
- ID
- 2026-2406
- Category
- Credentialing
- Position Type
- Regular Full-Time
- Min
- USD $80,000.00/Yr.
- Max
- USD $100,000.00/Yr.
Overview
As the Senior Implementation Manager, the primary responsibility is to spearhead the development and implementation strategy for efficiently onboarding new clients and employees, including introducing new programs, systems, and processes into a production environment. Identify tasks that need to be completed to prepare staff for implementation and ensure that client expectations are met. Effective engagement with stakeholders at all levels is crucial to achieving success in this role.
Duties & Responsibilities
- Collaborate with the Leadership and Operations team to ensure:
- Optimal approach for onboarding new clients, services, and processes
- All technical requirements are in place in advance of the start of new clients, services, and processes
- Engage stakeholders who are critical to the success of new clients, services, and processes
- Engage stakeholders who are critical to the success of new employee integration
- Manage information flows between stakeholders to ensure accuracy, timeliness, and completeness; this includes communicating and working with other areas of the organization to effectively manage the new customer through implementation
- Lead end to end onboarding and implementation of new CVO customers and develop and manage new hire orientation
- Serve as primary customer contact during implementation
- Coordinate and lead customer meetings and implementation calls
- Collaborate with Sales as a credentialing SME and support precontract work
- Develop and manage new hire onboarding programs and training content
- Maintain and update all CVO training materials and learning paths
- Provide guidance and advice on best practices
- Update and maintain Training Materials and all symplr University Content, review and update as applicable, but at least annually
- Create and present training
- Ensure new resources are implemented effectively
- Ensure staff are informed about changes in advance and receive appropriate training to prepare for implementation
- Relay issues appropriately when identified and seek answers to relevant questions
Skills Required
- Direct working experience with healthcare credentialing in a CVO, hospital, or other healthcare settings where adherence to policy and other regulatory standards is essential
- Solid working knowledge of credentialing software applications and/or other relational databases
- Effective project management skills
- Ability to manage multiple projects varying in scope and priority
- Excellent written and oral communication and presentation skills
- Ability to partner and consult across a variety of functions and organizational levels
- Ability to determine appropriate training solutions
- Ability to think systematically, organize, and prioritize effectively in a fast-paced and high-pressure environment
- Detail-focused with big-picture understanding; creativity that complements process-driven execution
- Comfortable and confident engaging other health care professionals, subject matter experts, and senior business leadership one-on-one and in group formats
- Capable of writing clear, engaging, and accurate copy
- Excellent use of Microsoft suite of products (heavy Excel and PowerPoint use)
- High School Diploma or equivalent
- Seven years of experience in the healthcare industry
Desired Skills and Qualifications:
- Associate’s degree
- CPCS/CPMSM
- Experience with symplr systems (sPayer)
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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