Manager, Professional Services (PMO)
Sales & Business Development
United States
Manager, Professional Services (PMO)
- ID
- 2026-2445
- Category
- Professional Services
- Position Type
- Regular Full-Time
- Min
- USD $110,000.00/Yr.
- Max
- USD $130,000.00/Yr.
Overview
The Manager, Professional Services is responsible for the success of the symplr Project Management team. This role leads and develops a team of highly skilled Project Managers, establishes delivery standards and best practices, and ensures consistent, high‑quality execution across all customer implementations and service engagements.
Duties & Responsibilities
- Oversee project delivery across the Services portfolio to ensure consistent, high‑quality execution and customer outcomes
- Provide leadership and support to Project Managers during client interactions, escalations, and complex delivery scenarios
- Work collaboratively across symplr teams to ensure smooth project execution, clear handoffs, and aligned delivery expectations
- Identify, propose, and lead process improvement initiatives related to workflows, delivery standards, methodologies, and inter‑department handoffs.
- Develop, evaluate, and monitor key performance indicators across the team to include but not limited to billable utilization, revenue, resource management and time to start on projects
- Manage and monitor resource planning and scheduling across the PMO to ensure balanced workloads and optimal staffing
- Provide guidance and feedback to encourage and promote team member’s success and growth through regular developmental conversations
- Understand and champion practices and processes within immediate area of responsibility to stakeholders within and outside of the team
- Participate and provide input on strategic initiatives at the department-level
- Lead, monitor, and communicate strategic initiatives to the team and key stakeholders
- Perform other duties as assigned to support the success of the PMO and Services organization.
Skills Required
- Hold a bachelor’s degree or equivalent experience.
- Bring at least five years of experience in a related field as an individual contributor and one to two years leading people or project teams.
- Demonstrate strong proficiency with Microsoft Office, particularly Excel, to support reporting, analysis, and operational planning.
- Manage time, resources, and priorities effectively in a fast‑paced, multi‑project environment.
- Apply strong leadership and interpersonal skills to foster a productive, collaborative, and high‑performing project management team.
- Use outstanding analytical, critical‑thinking, and problem‑solving skills to support project governance and delivery excellence.
- Collaborate effectively with both technical and non‑technical stakeholders across the Services organization.
- Demonstrate effective conflict‑management skills to navigate escalations and support project teams.
- Influence and guide customers and internal stakeholders with confidence, clarity, and professionalism.
- Ability to effectively influence and guide customers
Desired Skills and Qualifications:
- Exposure to AI‑enabled tools or platforms used in project management, resource planning, forecasting, or delivery optimization
- Experience working in healthcare technology or other regulated industries where compliance, data sensitivity, and workflow complexity shape project delivery
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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