The IT System Engineer is responsible for Application support and Endpoint management at ThriveDX.This includes documenting, troubleshooting, shipping, receiving, repair, warranty repair submission, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, handle shipping and receiving of endpoints, troubleshoot and repair issues, submit endpoints for warranty repairs, and perform other job-related duties as required.

About Us

With over 17+ years of experience, ThriveDX is one of the leading global tech education, training, and service providers sending thousands of learners to new and exciting careers, serving and developing tech-related ecosystems.

In 2018, ThriveDX entered the US market via a university partnership model and have successfully partnered with colleges and universities to train the next generation of industry professionals. Unique to our program, TDX Arena is an AI-fueled powerhouse learning platform that helps learners apply concepts learned in class to real-world situations.

With over 50,000 cybersecurity alumni worldwide, ThriveDX is highly experienced at delivering the most effective accelerated cybersecurity training and educational programs.

Responsibilities

• This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
• Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory, Google Workspace, computer hardware, operating systems, shipping and receiving, and perform other job-related duties as required.
• Participate in project related work to deliver improvements in these solutions.
• Assist with the support of other applications and platforms, to include solutions like AWS, GCP, GitHub.

Experience/ Skills Required

• 3-5 years experience managing Atlassian Cloud products on premium licensing: Confluence, Jira Service Management, Jira Projects, etc; to include building and managing Service Management projects, building automations and API based integrations.
• 3+ years of experience developing and maintaining technical documentation in Confluence
• 2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
• 2+ years of experience integrating systems with Azure and deploying SSO + MFA
• 3-5 years of Technical support experience is required.
• Experience troubleshooting in a multi-user high availability 24x7 environment
• Experienced in repair, troubleshooting, deployment, and recovery (Windows and MAC)
• Preferred -
  • Atlassian certifications (e.g. ACP-120, ACP-420, ACP-520)
  • Experience administering AWS, and Google.
  • One or more of the following certifications: Azure, IAM, Intune, AWS, Google, or other industry relevant certifications
  • Experience with domain registrars - GoDaddy \ Route53 \ Wix
  • Experience managing DNS
  • Experience one or more scripting languages, like PowerShell, Ansible, et

Values

Passion is our driver.

Excellence is how we deliver.

People are our focus - learners and employees.

Change creates opportunity - we embrace change.

Learning never stops and neither do we.

Our Offer

• Competitive benefits package includes: Medical, Dental, Vision, 401k, Paid Time Off, Lunch Catered for in-office work days.

Your Success is our Success

If you're a driven, collaborative person who thrives on breaking new ground and inspiring others to do the same, you’ll feel right at home here. We’re looking for someone who's passionate, high-performer and pushes boundaries in pursuit of something bigger.

You’re a self-starter with a “ready to make an impact on day one” mindset—confident in your ability to add real value from the start and grow with us over the long term. If that sounds like you, we think you’ll be a perfect fit.

At our core, we're more than just a company—we're a close-knit team on a mission to change lives through the power of education. We work hard, we play hard, and we deeply value each person’s contributions toward our shared goals. We can’t wait to welcome the next game-changer to our team. (Yes, we mean you.)