Learner Success Specialist

IronCircle is looking for a supportive and strategic Learner Success Specialist to facilitate and help guide our students to succeed throughout their program in the EdTech space. The Learner Services Specialist (LSS) is a multifaceted role responsible for driving student retention, program completion, engagement, and satisfaction. As a hybrid role combining the functions of student success and re-engagement, LSSs ensure students receive the guidance and resources needed to achieve their academic goals. They serve as primary points of contact for assigned universities and cohorts, managing the full lifecycle of student engagement.

About Us

With over 17+ years of experience, IronCircle is one of the leading global tech education, training, and service providers, sending thousands of learners to new and exciting careers, serving and developing tech-related ecosystems.

In 2018, IronCircle entered the US market via a university partnership model and has successfully partnered with colleges and universities to train the next generation of industry professionals. Unique to our program, IronCircle Arena is an AI-fueled, powerhouse learning platform that helps learners apply concepts learned in class to real-world situations.

With over 50,000 cybersecurity alumni worldwide, IronCircle is highly experienced at delivering the most effective accelerated cybersecurity training and educational programs.

Key Responsibilities

• Student Retention and Success
  • Act as the main point of contact for students, building strong relationships and providing ongoing support throughout their journey.
  • Monitor attendance, academic performance, and student engagement, implementing proactive interventions to address at-risk behaviors.
  • Maintain consistent outreach to students through scheduled touchpoints (calls, emails, Slack, LMS, and virtual meetings).
  • Resolve escalations and challenges, collaborating with internal teams to ensure swift and effective solutions.
• Re-Engagement and Completion
  • Identify and contact students who have paused or disengaged from the program in “Incomplete” Status to address barriers and encourage completion.
  • Develop tailored plans to support re-entry and maintain progress toward completion.
  • Provide personalized guidance on navigating academic, financial, and technical challenges.
• Operational Excellence
  • Maintain accurate records of student interactions, progress, and outcomes in centralized systems.
  • Leverage data insights to optimize outreach strategies and identify areas for improvement
  • Contribute to the development and implementation of best practices for student success.
• Soft Skills
  • Adapt quickly in a fast-paced, evolving environment while managing multiple priorities with strong attention to detail.
  • Communicate clearly across platforms and stakeholder groups, tailoring messaging to diverse audiences.
  • Demonstrate initiative, apply sound problem-solving skills, and embrace a growth mindset through continuous learning and openness to feedback.

Education and Experience

• 2-5 years proven experience in student success, coaching, academic advising, or related areas.
• Exceptional communication and interpersonal skills, with the ability to motivate and build trust.
• Strong organizational and problem-solving skills, with a focus on data-driven decision-making.
• Familiarity with learning management systems (e.g., Canvas) and CRM platforms.

• A proactive and empathetic individual with a passion for student success.
• Comfortable managing multiple priorities while maintaining high attention to detail.
• Skilled in fostering connections between students, employers, and academic stakeholders.
• Adaptable to evolving needs and capable of contributing to a collaborative team environment.

Our Offer

The estimated compensation range for this position is $65,000-$75,000 annually. Actual compensation will be determined based on a variety of factors, including but not limited to the candidate’s qualifications, skills, experience, and work location.

This position includes a competitive benefits package that is eligible for additional benefits such as health insurance, retirement plans, paid time off, and other incentive programs, consistent with company policy and applicable law.

Values

Passion is our driver.

Excellence is how we deliver.

People are our focus - learners and employees.

Change creates opportunity - we embrace change.

Learning never stops, and neither do we.

Your Success is our Success

If you're a driven, collaborative person who thrives on breaking new ground and inspiring others to do the same, you’ll feel right at home here. We’re looking for someone passionate, a high performer, and pushes boundaries in pursuit of something bigger.

You’re a self-starter with a “ready to make an impact on day one” mindset—confident in your ability to add real value from the start and grow with us over the long term. If that sounds like you, we think you’ll be a perfect fit.

At our core, we're more than just a company—we're a close-knit team on a mission to change lives through the power of education. We work hard, we play hard, and we deeply value each person’s contributions toward our shared goals. We can’t wait to welcome the next game-changer to our team. (Yes, we mean you.)

Equal Employer Opportunity (EEO) Statement

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.