About the job

The Site Reliability Engineer is a member of the global team operating TS Imagine’s 24/7 high availability mission critical trading and risk management SaaS platform, used by some of the largest and most known financial institutions in the world. The primary focus of the Full-time role is to provide 2^nd / 3^rd line technical support for the platform and to develop new and improved services for our customers.

Who will love this job

• An engineer – with a passion for service reliability, system performance, high quality code, and with an owner mentality
• A problem solver – who is enthusiastic about tackling new challenges, carrying a broad spectrum of responsibility and produces high-quality results
• A learner and innovator – who is self-motivated, curious and eager to learn, who is always looking for improvements and is not afraid to experiment
• An excellent teammate – who has a combination of technical and personal qualities to thrive in a cutting edge and fast paced production environment

What you’ll do

• Monitor and troubleshoot large suite of automated processing
• Second-level production client support
• Work closely with development teams to support new features, services, releases and become an expert in our services
• Design, build and extend tools for service level monitoring and performance measurement
• Design and develop tools to support other internal teams and improve their productivity, build automation, continuous improvement of all operations functions
• Work with development teams, DBA, and system administrators where applicable to improve quality, performance, and reliability of platform services
• Collaborate with all teams to deliver exceptional customer experience

You should have

• Strong experiences with Linux environment, scripting and RDMS/NOSQL are critical
• Good understanding of Linux and networking fundamentals

• Excellent troubleshooting and problem-solving skills, organized and detail-oriented
• Passion for delivering exceptional service and building robust, scalable systems
• Ability to work under pressure and multi-task while maintaining exceptional quality
• At least 3 years’ experience working with mission-critical production software systems
• Experience with cloud platforms, container technology, SDLC, and financial industry are all pluses
• Degree in Computer Science, Finance or a quantitative field preferred
• Strong written and verbal communication and outstanding interpersonal skills
• Hong Kong : a local resident

Why TS Imagine/ Benefits

• Vacation and Personal days
• Annual bonus and salary review
• Training budget $1,500
• Health Insurance (Inpatient/Outpatient, Wellness, Optical, Maternity, and Dental)
• Life assurance
• Mandatory Provident Fund coverage