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Technical Operations Engineer

TS Imagine

TS Imagine

IT, Operations, Education
Hong Kong
Posted on Monday, December 11, 2023

About the job

The Technical Operations Engineer is a key member of the global team operating TS Imagine’s 24/7 high availability, mission critical, trading and risk management SaaS platform, used by some of the largest and most known financial institutions in the world. The primary focus of this full-time role is to ensure reliability, quality and performance of our systems, to provide 2nd and 3rd line technical support for the platform, and to develop new and improved services for our clients.

Who will love this job

  • An engineer – with a passion for service reliability, system performance, high quality code, and with an owner mentality.
  • A problem solver – who is enthusiastic about tackling new challenges, carrying a broad spectrum of responsibility and produces high-quality results.
  • A learner and innovator – who is self-motivated, curious and eager to learn, who is always looking for improvements and is not afraid to experiment.
  • An excellent teammate – who has a combination of technical and personal qualities to thrive in a cutting edge and fast paced production environment.

What you’ll do

  • Monitor and troubleshoot large suites of automated processing, incident management and recurrence prevention
  • Second-level production client support, building solutions and optimising performance whilst getting ahead of client requirements
  • Partner with the Development Teams to support new features, services, releases and assist production deployment
  • To become an expert in our services and innovate for continual improvement
  • Design, build and extend tools for service level monitoring and performance measurement
  • Develop provisioning to support other internal teams and to help improve their productivity, automation and contribute to ongoing enhancement of all operations functions
  • Work closely with DBA and System Administrators where applicable to improve the standard and success of platform services
  • Collaborate with all teams to deliver exceptional client experience

You should have

  • A degree in Computer Science, Finance or a quantitative field preferred
  • At least 3 years’ experience working with mission-critical production software systems
  • A good understanding of Linux and networking fundamentals
  • Strong experiences with Linux environment, scripting and RDMS/NOSQL are critical
  • Excellent troubleshooting and problem-solving skills, organised and detail-oriented
  • A passion for delivering exceptional service and building robust, scalable systems
  • The ability to work under pressure and multi-task whilst maintaining exceptional quality
  • Experience with cloud platforms, container technology, SDLC, and the financial industry would all be a plus
  • Strong written and verbal communication and outstanding interpersonal skills
  • Hong Kong : a local resident

Why TS Imagine/ Benefits

  • Vacation and Personal days
  • Annual bonus and salary review
  • Training budget $1,500
  • Health Insurance (Inpatient/Outpatient, Wellness, Optical, Maternity, and Dental)
  • Life assurance
  • Mandatory Provident Fund coverage

About TS Imagine

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.

We challenge our employees every day to think creatively and innovate across silos and across platforms.

Join us!