About the job

For our support department we are looking for an Customer Service Agent who does not stop until the customer's problem has been solved.

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What will you do as a service desk employee?

As a customer service employee at Unifiedpost, you are responsible for handling all

questions from our customers.

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‍Mission

You work independently but are part of a strong team that is always there for each other.

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How can you contribute to our future story?

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• You are the contact person on behalf of the company for the relevant product support;
• You are able to bring problems to a good solution and do not stop until it is successful;
• You speak to customers in a friendly and helpful way, this can be by telephone and e-mail (chat possibly in the future);
• You ensure an 8+ customer experience in all your customer contact;
• You identify improvements and share them with your team leader.

 

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About Unifiedpost

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At Unifiedpost Group, our mission is to help customers structure complex financial ecosystems by delivering convenient, smart, digital solutions.

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Throughout the world, businesses are digitizing their financial value chain: from contract or order, to invoice, payment and financing. For this evolution to succeed, there must be a trusted network connecting this diverse ecosystem.

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Our secure, cloud-based platform empowers businesses by creating a space where this network can exist and deliver streamlined,automated business functions, from e-invoicing and payments processing, to working capital financing, e-identity solutions and more.

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More information about the company and the services of Unifiedpost can be found at: www.unifiedpost.com and www.billtobox.be

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We would be happy to see

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• Service is in your DNA;
• Strong communication skills, both verbally (by telephone) and in writing (e-mail/chat);
• Analytically very strong, you can get the customer question clear and articulate the answerwell to the customer;
• Stress resistant, Even when it is busy you keep an overview of all current cases;
• Good sense of collegiality.
• Experience in a similar position is a plus, but starters are also welcome. Enthusiasm and the will to make it a success counts;
• An inquisitive character;
• Affinity with our products (SaaS/ IT/ Finance);
• Good command of the Dutch and English language (oral and written). French or German is an advantage;

 

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This is what you win 

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What do we offer you?

• An informal atmosphere, short lines of communication and nice colleagues;
• Working from home and office (50/50)
• Working week of minimum 4 maximum 5 working days
• Company car/travel allowance
• 30 vacation days based on full-time after accrual / included;
• Sector 200 advantages
• Flat-rate compensation
• Meal vouchers
• Opportunities to grow internally to another position.

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Acquisition in response to this vacancy is not appreciated

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Challenges: we’re transforming the world of administrative and financial business processes. You will develop your coordination and language skills.

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Responsibility: making a difference in decision-making means you take on responsibility, not just tasks

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Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal

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If you are looking for stability and a fixed canvas, stop reading. After all, you get the chance to be part of a leading fintech player in a rapidly changing environment. With us there is something new to experience every day, we consciously use a buy-and-build story.

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We are willing to invest in you with training and development opportunities on-the-job, so that you immediately get the necessary responsibility. We are active in 32 countries and in various areas where there are various growth opportunities within our organization.

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Unifiedpost Group is gradually transforming into a more regulated company. As a result, all roles within any of the companies of the Unifiedpost Group are subject to some form of a background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history.