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Adoptions Enablement Manager



Posted on Tuesday, June 11, 2024


VitalSource®, is hiring an Adoptions Enablement Manager to contribute to our Customer Operations team located in Raleigh, NC (hybrid) or remotely.

The Adoptions Enablement Manager’s primary responsibility is the coordination with faculty members or course material point of contact at partner institutions for adoption collection/submission for all term starts associated with the institution.

VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

  • Serve as the primary point of contact for all adoption collection/submission for assigned partner institutions.
  • Ensure each partner institution and faculty members are aware of and abiding by adoption timelines correlating to term starts.
  • Preemptively identify and coordinate the handling of problem title adoptions.
  • Serve as the liaison between stakeholders from Content Ops, Customer Success, Support, and partner institutions for all adoption inquiries.
  • Actively work to build partnerships with partner institutions faculty or main POC for all adoption submission focused on collection and retention of all course material business.
  • Assist partner institutions with book adoption research and other tasks focused on the booklist.
  • Assist in creation of adoption reports and all communications around adoption collection/submission.
  • Serve as the primary trainer on all adoption collection tools/programs for assigned partner institutions.
  • Serve as the liaison for all Publisher representatives working directly with partner institutions for adoption/course submission.

Required Qualifications:

  • Ability to conduct meetings in a professional manner with faculty, department heads, Dean’s or other admin.
  • Competency with word processing and spreadsheet applications, as well as general computer knowledge.
  • Travel Requirement: 10%

Preferred Skills:

  • Excellent writing and verbal communication skills.
  • Problem-solving ability
  • Ability to prioritize own activities and work on multiple assignments simultaneously.
  • High level of attention to detail.

What We Offer:

  • Culture: Collaborative, Inclusive, and Mission-driven
  • More in your pocket: Competitive base salary and a strong variable component
  • We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
  • Retirement: 401K match up to 5%
  • We support our families: 12 weeks of paid parental leave
  • Continued education: Use our tuition reimbursement program
  • The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
  • Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
  • Wellness: Lots of opportunities for fitness challenges and rewards

Salary Range: $55,000 to $75,000

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally—and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.