Description

VitalSource®, is hiring an Integrations Specialist to contribute to our Customer Operations team located in Raleigh NC, Chicago IL, Franklin TN, or Boston MA (preferred locations). Applicants outside of these preferred locations will still be considered.

The Integration Specialist supports the setup, testing, and maintenance of system integrations between the VitalSource platform and higher education institutions, channel partners, and distribution systems — maintaining accurate records of customer needs, conversations, and outstanding items throughout.

Key Responsibilities:

• Sets up, tests, and maintains integrations aligned to customer needs and requirements.
• Supports internal segment teams with integration discussions, design, troubleshooting, and escalations as needed.
• Provides Voice of Customer (VOC) feedback through appropriate channels to VitalSource product and engineering for continuous improvement; escalates issues to appropriate internal stakeholders as needed.
• Supports integrations including but not limited to Learning Management Systems (Canvas, Blackboard, Brightspace/D2L, Moodle), digital textbook distribution, ecommerce platforms, and physical book distribution platforms.
• Maintains knowledge of core software offerings, including the APIs and systems essential for seamless platform communications.
• Communicates the company's current software features, upcoming features, and known issues to customers and stakeholders.
• Creates and manages customer-facing project plans at the outset of each onboarding process
• Provides enhanced support during peak periods.

Required Qualifications:

• 2+ years of customer management experience.
• 2+ years of experience with a Customer Relationship Management (CRM) system or database.

Preferred Skills:

• Intermediate Excel skills, including data manipulation, formulas, and pivot tables.
• Experience with New Relic Insights or basic knowledge of SQL.
• Understanding of technical concepts in a software or SaaS environment.
• Experience organizing and prioritizing multiple projects with competing deadlines.
• Experience with Salesforce, Jira, APIs, Postman, Metabase, Learning Management Systems (LMS), Confluence, or Slack.

What We Offer:

• Culture: Collaborative, Inclusive, and Mission-driven.
• More in your pocket: Competitive base salary and a strong variable component.
• We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
• Retirement: 401K match up to 5%.
• We support our families: 12 weeks of paid parental leave.
• Continued education: Use our tuition reimbursement program.
• The Importance of Balance: Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexibility: Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home.
• Wellness: Opportunities for fitness challenges and rewards.

Salary Range: $74,000 to $85,000

Who We Are:

VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student. Learn more at http://get.vitalsource.com/ and follow us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish