ABOUT THIS POSITION

The Director, Operational Analytics & Business Intelligence will lead the Operational Analytics team developing the vision and resources for data-driven strategic financial analytics projects utilizing mathematics, statistics, engineering, and/or operational research to solve business problems and make better business decisions. This role supports Client Operations department forecasting optimization, simulation, data mining, experimental designs, and causal and sensitivity relationship identification. The ideal candidate will prepare and present strategic insights, recommendations, proposals, and business cases to influence key internal stakeholders and Senior Leadership.

WHAT YOU'LL DO

• The Director, Operations Analytics & Business Intelligence will lead the Operational Data Analytics team developing the vision and resources for data-driven strategic operational analytics projects utilizing mathematics, statistics, engineering, and/or operational research to solve business problems and make better business decisions
• This role supports operational data forecasting, optimization, simulation, data mining, experimental designs, and causal and sensitivity relationship identification
• This position coordinates with cross-functional teams of Finance, Engineering, Operations, IT and other resources, as applicable, for the projects
• The ideal candidate will prepare and present strategic insights, recommendations, proposals, and business cases to influence key internal stakeholders and Senior Leadership
• Develops data mining and advanced analytics strategies
• Oversees tool development and metrics availability
• Develops and manages project roadmaps
• Serves as internal project lead
• Provides ad hoc project support
• Leads and develops others

WHAT YOU'LL NEED

• Total experience of 10 years or more
• Relevant job experience of 3 years or more
• Bachelor’s Degree (or internationally comparable degree) in Mathematics, Business, Statistics, Computer Science, Information Systems, Engineering or equivalent combination of education and experience
• Creative thinker who comes up with innovative ideas and solutions
• Strong verbal and written communications skills
• Excellent problem-solving skills
• Excellent analytical skills to conduct data analysis
• Leading complex, large scale transformation programs
• Building advanced data models
• Demonstrates strong communication skills, including authoring and delivering presentations to multiple levels of management

BONUS POINTS

• Postgraduate degree (or internationally comparable degree) in similarly applicable fields of study
• Organizational skills
• Self-motivated, ability to work with little or no oversight while possessing a solution seeking attitude
• Experience working with C-Suite and/or Corporate Board of Directors
• Accepts responsibility for actions and understands the concept of ownership
• Excellent oral and written communication skills with great attention to detail

Skills Overview

• Identifying and gathering Business Requirements
• Developing and managing project roadmaps
• Executing statistical models
• Complex Structured Query Language (SQL) queries
• Data visualization and dashboards using Power BI
• Applying machine learning with operational scenarios

ABOUT THE TEAM

The Strategy + Corporate Development team at Waystar defines, develops, and executes plans focused on the company’s long-term vision and growth goals. Team members are responsible for creating and implementing an integrated business strategy that aligns with Waystar’s mission, promotes progress, and sustains a competitive advantage in the market.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.