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Client Services Support Specialist - Medicare



Customer Service
Atlanta, GA, USA
Posted on Wednesday, October 25, 2023


The Medicare Access Specialist will be responsible for working closely with clients and other departments to coordinate project implementation activities, assisting clients with set-up decisions, reviewing, mapping, and cleaning of data. We are looking for someone with excellent analytical and communication skills. This position will listen and respond effectively to internal and external questions and resolve problems.


  • Oversees new client implementation plan in accordance with contract agreement to meet customer expectations

  • Listens and responds effectively to internal and external questions; resolves problems to above satisfaction; respects all internal and external customers; uses a team approach when dealing with customers when needed; follows up to increase customer satisfaction; commits to exceeding customer expectations

  • Coordinates all aspects of assigned project implementations, working closely with the client and internal teams


  • Excellent analytical, organizational and communication skills (both oral and written)

  • PC proficiency, use of Microsoft Office suite (Word, Excel and PowerPoint)

  • Intermediate level skills in WebEx or web conferencing software

  • Demonstrates strong technical knowledge, with superior ability to explain complex technical concepts to non-technical audiences

  • Communicates effectively with a diverse group of clients, internal departments and management levels.

  • Ability to manage multiple tasks; able to determine urgency and priorities with a team setting

  • Proven ability to effectively manage and organize assigned tasks and workflow

  • Experience working in Salesforce is a plus


Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.


  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.