Provides Tier 1 and Tier 2 end user hardware and software support in the Technology call center and in field locations as required

Procures, deploys, configures, and supports end user software, hardware, phones, and mobile devices

Maintains Asset Management and chain of custody documentation for company-owned devices

Maintains Asset Management information and licensing compliance for deployed software

Supports the company’s audio-visual conferencing systems

Manages the technical aspects of team member onboarding and termination

Gears team members’ physical office space with the technology required for occupancy

Configures print queues on the print server infrastructure and installs on end user devices

Conducts and/or monitors the team’s recurring tasks and maintenance checklists

Identifies trends in support issues and system failures, and proposes solutions

Maintains both personal and team-wide workspaces to ensure efficient performance and a positive environment

Participates in the team’s weekly 24x7 on-call rotation

Coordinates troubleshooting, escalation, and communication regarding system outages and user issues

Works with the Manager to provide input on yearly goal planning, budget planning, and opportunities for growth

Executes mid-level projects, involving Technical Services Engineers

Acts as a resource for ongoing projects that require support from the Technical Services Engineering team

Additional duties as assigned

2+ years of related work experience Strong understanding of Technology support operations

Clear and concise written and verbal communication skills

Excellent analytical and troubleshooting capabilities

Strong organizational skills and the ability to prioritize tasks without direct supervision

Ability to execute mid-level projects and deployments with minimal supervision

Bachelor’s degree in related field or equivalent work experience