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Systems Engineer

Waystar

Waystar

Software Engineering
Louisville, KY, USA
Posted on Thursday, January 25, 2024

ABOUT THIS POSITION

This position delves into the realm of cutting-edge technologies, encompassing both hardware and software. As a Systems Engineer, you will collaborate with the other support team member and leaders to deliver timely resolutions to internal and external client support requests within the company's dynamic infrastructure environment, with a focus on both Windows and Linux environments.

WHAT YOU'LL DO

  • Engage in a dynamic SaaS environment, staying abreast of the latest technologies

  • Utilize a ticketing system to systematically resolve internal and external client requests, adhering to defined service level agreements

  • Participate in an on-call rotation to monitor the company’s infrastructure, addressing after-hours issues or escalating to the appropriate resources

  • Collaborate with the Systems Support Manager on new initiatives emerging from business needs

  • Foster open and fluid communication with the Systems Support Manager

  • Leverage expertise in Linux systems administration to support and enhance the overall infrastructure

WHAT YOU'LL NEED

  • Bachelors degree or 2 years experience in a SaaS Infrastructure environment.

  • Proficiency in both Windows Server and Linux administration and support

  • Demonstrated ability to systematically troubleshoot issues with minimal oversight

  • Expertise in tactfully working with individuals to resolve technical problems.Understanding of virtual and physical server environments

  • Execute other duties and projects within the scope of responsibility for this position, as assigned by Management

  • Develops and maintains an open and fluid communication relationship with the Systems Support Manager

  • Participate in an on-call rotation to monitor the company’s infrastructure and resolve issues that arise after hours or escalate to the appropriate resources

  • Work with the Systems Support Manager on new initiatives that arise from business needs

  • Performs other duties and projects as assigned by Management, within the area of responsibility for this position

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.