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Solution Adoption Enrollment Specialist, Strategic Accounts



Multiple locations
Posted on Wednesday, January 31, 2024


This role is responsible for assisting our clients with the end to end process of completing enrollments in order to submit and receive electronic EDI transactions.


  • Dedicated Enrollment support responsible for all enrollment cases, requests, follow up & communication

  • Identifies opportunities to streamline the overall enrollment process specific to assigned accounts

  • Oversees enrollment for add-on accounts post implementation

  • Audits accounts at the domain level monthly to ensure maximum enrollment for all possible payers by transaction type

  • Understands customer needs and setup requirements based on their account type (i.e. physician group, HS&H, RCM, lab, billing service, etc.)

  • Maintains up to date and accurate documentation

  • Trains clients on Waystar Enrollment screens and processes


Minimum Requirements:

  • Must have in-depth knowledge and understanding of the EDI enrollment process

  • Clear and effective communicator with excellent verbal and written skills.

  • Demonstrated attention to detail and organizational skills

  • Ability to meet deadlines with a strong sense of urgency

  • Ability to prioritize multiple tasks under aggressive time constraints

  • Excellent troubleshooting and analytical skills

  • Self-motivated with the ability to multitask and work independently as well as in a team setting

  • Ability to effectively build and maintain professional relationship with client’s enrollment contact


Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.


  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.