Explore careers with our portfolio companies

Waystar Internship - Instructional Design



Louisville, KY, USA
Posted on Tuesday, April 16, 2024


Waystar modernizes the healthcare revenue cycle through innovative, cloud-based technology. We provide the highest-rated client experience to more than 450,000 providers, 22,000 healthcare organizations and 750 health systems and hospitals around the country. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic, and fun.

What is the purpose of this position?

We are looking for a dynamic, energetic intern who is eager to learn about Waystar and the healthcare payments industry. The ideal candidate will be looking to enhance their career and expand their skill set. This unique experience will provide insight into a dynamic ever-changing and evolving industry, coupled with the opportunity to join a great company like Waystar.

As part of this internship experience, you will expand on your professional development skills as well as gain first-hand knowledge of a niche within the healthcare industry. Interns will assist the company with a variety of tasks including, but not limited to, learning about the healthcare revenue management cycle, enriching data for our clients, reporting and insights and assisting across teams on various projects.

As the Instructional Design Intern, you will be a member of the commercial enablement team. In this role, you will assist in providing training content that supports new team member onboarding and daily operations.


Looking for some details?

Assist with Instructional Design Creation

  • Collaborate with sales, product, marketing, implementation, and other subject matter experts to research, design, and refresh training content

  • Support the management of course development timelines and hold peers and SMEs accountable to agreed upon timelines

  • Assist in creating learning materials including e-learning modules, facilitator and participant guides, PowerPoint decks, participant handouts, job aids, etc.

  • Conduct research on educational best practices, learning theories, and instructional technologies to inform design decisions

  • Assist in creation of training surveys and analyze employee feedback on course effectiveness

  • Perform content quality reviews with team to ensure highest level of accuracy and quality

Training Design Coordination

  • Work with Senior Instructional Designer, Trainers, and Training Coordinator to ensure alignment and timeline adherence for quarterly training calendar and new hire modules

  • Assist with project management of content creation and refresh including a revamp of existing solution modules, playbooks, and tools training

Learning Management System Administration

  • Work with Training Coordinator to monitor, update, and report employee data in the Learning Management System (LMS) to document completion of required training

  • Other duties as assigned


What will you get out of this internship?

  • Gain understanding of the basics of our company/industry and how we sell our products

  • Learn the core fundamentals of selling

  • Training on the systems/platforms used at Waystar like Salesforce, Outreach, Zoominfo, Definitive Healthcare and the importance of data quality

Do you fit our team?

  • 2nd Semester Junior or Senior; 3.2 or above GPA

  • Actively involved on campus and/or community

  • Majors/Minors: Open

  • Interest in healthcare and/or technology

  • Curiosity to go deeper into the projects given

  • Ability to adapt and pivot with competing priorities and/or deadlines

  • Excellent verbal and written communication skills

  • Working knowledge of Microsoft Office (Excel, Word, Powerpoint, etc.)

Interview process:

  • 30-minute virtual interview with TA and Manager/Buddy

  • Wonderlic assessment


Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.


  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.