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Workplace Experience Manager



Louisville, KY, USA
Posted on Thursday, May 23, 2024


Waystar is seeking a passionate and driven Workplace Experience Manager (“WXM”) to help create and deliver a one-of-a-kind onsite experience for our Louisville basecamp. The right candidate has innate intuition, is organized, diligent, and a proactive guru of workplace efficiency who thrives in a fast-paced and autonomous environment. As the face of our Louisville basecamp, you will be the first point of contact for team members, visitors, guests, and vendors and will be the advocate for all office service needs.

The Workplace Experience Manager is an ambassador for workplace excellence, a culture creator who fosters collaboration and has a white-glove approach to all office services. You possess a solutions-oriented mindset for delivering exemplary workplace experience, value the importance of workplace efficiency and understand the value of vendor partnerships. Attention to detail is your trademark, you are a black-belt multi-tasker with a strong sense of urgency, unsurpassed organizational skills, exemplary communication skills and are well versed in budget management. You are the “command center” for our Louisville basecamp; moving targets do not phase you or get in the way of meeting deadlines. If you possess all these traits (and more), we invite you to apply.


What You’ll Do

  • Manage the front desk and serve as the first point of contact for all team members, visitors, guests, vendors

  • Own and manage mailroom operations to include coordination of all incoming/outgoing mail

  • Own and manage operations and budgets for breakroom services, office services, food & beverage program

  • Maintain inventory for all office services (supplies, snacks/beverages, print, mail, and more)

  • Own and manage budget for onsite weekly catering

  • Coordinate weekly catered lunches

  • Monthly reporting for Louisville office services

  • Partner with Facilities and manage aspects of space planning (ex: moves, additions, changes)

  • Draft frequent office wide communications/updates

  • Identify opportunities for process and workspace improvements

  • Establish and cultivate internal and external partnerships

  • Anticipate basecamp needs and prioritize tasks to achieve outstanding outcomes

  • Serve as the backup to the Facilities Manager


What You’ll Need

  • 5+ years of experience in office management or a related role in a mid-size company

  • Ability to work autonomously and collaboratively in a fast-paced environment

  • In-office 4+ days per week and as needed for special events

  • Intermediate proficiency in Excel to manage monthly reports

  • Exceptional organization and project management skills

  • Intermediate to advanced proficiency in MS Suite (Word, Excel, Powerpoint, Teams)

  • Budget management and reporting experience

  • Strong communication and interpersonal skills

  • Flexibility and adaptability to handle changing priorities, while working effectively under pressure

Bonus Points

  • Bachelor’s degree in Business Administration/Management

  • Experience in Tech organization, midsize company

  • Budget Forecasting and Management

  • Management of courier service providers

  • Accepts responsibility and accountability for actions and understands the concept of ownership

Skills Overview

  • Spectacular communication skills (written and oral)

  • Project Management skills

  • Intermediate MS Office Suite (Excel, Word, PowerPoint, Teams)

  • Customer service oriented

Competencies Overview

  • Customer Focus
  • Accountability
  • Managing multiple priorities
  • Flexibility and Adaptability

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.


  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.