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Business Analyst



IT, Sales & Business Development
Atlanta, GA, USA
Posted on Saturday, June 1, 2024


The PCS Business Analyst is the link between the various Client Success teams and Development with the goal of providing superior service and support to the various stakeholders responsible for the various Waystar Robotic Process Automation (RPA) product lines. Utilizing business analysis techniques, tools and common templates, the PCS Business Analyst ensures timely and thorough resolution of received requests; performs analysis and troubleshooting to identify and correct root causes; and when applicable, delivers business requirements, processes, and/or instructions in a clear and coherent manner to the appropriate stakeholder(s).


  • Performs business analysis activities, such as requirements analysis, creation of use cases and business rules.
  • Collaborates with Client Service, Technology and/or other departments regarding Robotic Process Automation (RPA) related inquires, activities and business issues.
  • Performs data analysis and troubleshooting of application issues and business user concerns to identify and correct root causes.
  • Translate business requirements into detailed requirement specifications and use cases.
  • Acts as liaison between various stakeholders and Development to address questions/issues.
  • Must be a self-starter, be able to set priorities and back other team members when required.
  • Works on small projects independently and can work on large projects with supervision.


  • Bachelor’s Degree in Business or related field and/or equivalent relevant work experience.
  • 2+ years of business analysis, or Healthcare industry healthcare support/operations experience.
  • Experience with Claims Status processing, Prior Authorization or Referral experience a plus.
  • Experience with Payer Portal Sites, such as navigation, accessing provider information and general NPI/TIN relationships within the Portal a plus.
  • Excellent analytical and problem-solving skills.
  • Ability to work well both independently and in a team environment.
  • Willingness to learn new skills & tools.
  • Excellent communication (written and verbal) and presentation abilities.
  • Proficiency in Excel.


Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.


  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.