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Business Transformation Manager



Multiple locations
Posted on Saturday, June 1, 2024


The Business Transformation Manager will lead large, cross-functional transformative initiatives and is responsible for ensuring projects are efficiently and effectively executed. This person will also be tasked with “rolling up their sleeves”, demonstrating a willingness to go from 10,000 feet to “in the weeds”. Finally, the Business Transformation Manager will work hand in hand with key stakeholders and their teams to provide insight and accelerate various internal strategic initiatives as needed. Given the project-based and cross-functional nature of this role, this individual will gain exposure to and work directly with virtually all areas of the business.


  • Operational leadership that drives business transformation and integration that directly contributes to the organization’s growth goals
  • Full accountability for successful project delivery and demonstrated business impact in critical strategic projects
  • Responsibility for superior quality of Business Transformation outputs and deliverables to be presented to the Board of Directors
  • Ability to drive alignment with key stakeholders to achieve shared organizational MBOs


  • Bachelor’s Degree in a related field or equivalent experience required.
  • Five (5) years experience related to business process analysis, business analysis, project management, performance benchmarking, metrics, change management, operational transformation, or strategic alignment required.
  • Three (3) years leadership experience, including experience in Operations, Technology, and/or large-scale project management required.
  • Proficiency using MS Office tools.
  • “Nose for value”; ability to identify opportunities through business judgment and pattern recognition.
  • Self-motivated and high energy; can easily function in a high-demand, performance-driven environment.
  • Must be willing to roll-up sleeves and get work done; this position requires tactical, hands-on execution and a personal drive for results.
  • Effective interpersonal and communication skills, lead multi-disciplinary teams, and influence key stake holders.
  • High degree of initiative and desire to work in a fast paced and dynamic environment.
  • Strong emerging leadership attributes and experience – a change agent.
  • Capable of moving past barriers, being self-directed/motivated.
  • Ability to deal with ambiguity and to handle multiple /priorities with minimal supervision under challenging conditions.
  • Ability to push past face value of obstacles and explore solutions from stakeholder or system perspectives. Ability to interact with senior management level internally and externally. Ability to work under pressure and multi-task.


  • Leadership - Inspires, motivates, and guides others toward accomplishing goals. Achieves desired results through effective people management.
  • Conflict resolution - Influences others to build consensus and gain cooperation. Proactively resolves conflicts in a positive and constructive manner.
  • Critical thinking – Identifies complex problems. Involves key parties, gathers pertinent data, and considers various options in decision making process. Develops, evaluates, and implements effective solutions.
  • Communication and team building – Leads effectively with excellent verbal and written communication. Delegates and initiates/manages cross-functional teams and multi-disciplinary projects.
  • A high level of curiosity, and a true desire for learning.

Skills Overview

  • Project management
  • Leadership
  • Change management
  • Execution
  • Conflict resolution
  • Data analysis
  • Critical thinking
  • Negotiator
  • Influencer


Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.


  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.