Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Complete underwriting for any and all new clients to create new merchant accounts

• Identify any potential risk factors during Underwriter and/or perform Enhanced Underwriting as needed

• Ensure the successful and accurate boarding of merchant accounts onto the various key payment vectors using vendor software platforms

• Build and maintain relationship with key points of contact with various processors and vendors

• In-house subject matter expert on payment facilitator merchant underwriting / “Know Your Customer” (KYC)

• Support implementation calls with Professional Services team members to guide new clients through the merchant onboarding process

• Keep the department leader apprised of any escalations needed during boarding, hold-ups on account approvals, and status of assigned work

• Complete all testing and troubleshooting on merchant connections prior to new client go-lives

• Assign all merchant accounts to appropriate Patientco software environments in preparation for go-lives

• Create payment facilitator merchant risk profile and conduct periodic reviews to update profiles as needed

• Responsible for creating knowledge articles/content and troubleshooting guides for internal teams for new operational workflows and training teams on appropriate paths for escalation

• Document and prioritize product requests for both partner operations and internal tooling

The requirements for the position are as follows:

• Strong organizational and prioritization skills

• Strong verbal and written communication skills

• Project management skills

• Ability to work in teams and collaborate with others

• Ability to take lead and drive for results

• Ability to create and execute project plans

• Ability to gather and interpret relevant data and information

• Ability to use inductive reasoning

• Ability to think analytically and be a problem solver

• Self-motivated, high energy and strong time management skills

• Bachelor’s Degree Required or equivalent work experience

• 3+ years of work experience with a preference of 1 year in a relationship/project management in an operational focused role

• Excellent verbal communication skills

• Experience with project management

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.