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Solution Retention Specialist



Multiple locations
Posted on Monday, June 3, 2024


The Solution Retention Specialist’s primary purpose is to positively influence the Ambulatory implementation backlog by serving as a liaison between Solution Adoption, Sales and the client to increase revenue realization rates.

The position will focus primarily on net new deals that have stalled and been placed in an on-hold status. You will lead/coordinate efforts amongst all involved parties to get these opportunities/projects back into an active implementation status or properly terminated once all corrective actions have been exhausted. You’ll promote success by deploying a targeted, strategic approach to each opportunity, identify and mitigate risks, and provide status updates to stakeholders throughout the process. You will use your knowledge of healthcare revenue cycle and Waystar’s platform to offer strategic guidance and encourage adoption of contracted service.

For each assigned opportunity, you will collect and record specific information related to the outcome that can be shared and distributed to leadership.


  • Oversee and manage efforts to increase revenue realization from stalled Ambulatory project implementations.
  • Understand and support the project success criteria and goals
  • Serve as a liaison between Solution Adoption, Sales and Clients and coordinate internal/external meetings and communication as needed to encourage adoption of contracted services
  • Communicate project status updates for each assigned opportunity to all stakeholders
  • Track and report monthly on status of all assigned opportunities/projects
  • Identify areas of improvement in the Sales and Solution Adoption processes, based on feedback from Clients, to help mitigate continued growth of implementation backlog
  • Perform other duties and/or projects as assigned by management


  • Passionate about solving problems, building teams, and delivering high-quality outcomes
  • Excellent organizational, communication, and problem-solving skills and attention to detail
  • Strong business sense and judgement
  • First-rate work ethic, desire to grow, and sense of humor
  • Skilled at navigating difficult conversations and guiding them to desirable outcomes
  • Able to communicate effectively with client executives and to advise them on project strategy
  • Demonstrated track record of meeting and exceeding goals
  • History of initiating and completing impactful process improvements
  • 3+ years’ experience with project management and/or healthcare EDI revenue cycle management
  • Strong preference for prior healthcare revenue cycle experience


Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.


  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.