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Lead Systems Engineer

Waystar

Waystar

Software Engineering
Louisville, KY, USA
Posted on Tuesday, June 25, 2024

ABOUT THIS POSITION

This position delves into the realm of cutting-edge technologies, encompassing both hardware and software. As a Sr. Specialist Systems Engineer, you will collaborate with the other support team member and leaders to deliver timely resolutions to internal and external client support requests within the company's dynamic infrastructure environment, with a focus on both Windows and Linux environments.

WHAT YOU'LL DO

  • Work in a cutting edge and continually changing SaaS environment

  • Work within a ticketing system to resolve internal and external client requests while adhering to defined service level agreements

  • Work with the Systems Support Manager on new projects that arise from business needs

  • Creates documentation that will be utilized in the deployment and maintenance of new technologies and systems throughout the company’s infrastructure

  • Communicates plans for process improvement to the Systems Support Manager

  • Trains and mentors new team members

  • Maintains an open and fluid communication relationship with the Systems Support Manager

  • Brings to the attention of the respective parties, any problems that negatively impact the company’s infrastructure

  • Develops and maintains a positive relationship with other direct team members and the team members of other departments

  • Performs other duties and projects as assigned by Management, within the area of responsibility for this position

  • Manages vulnerability remediation

  • Participates in an on call rotation

WHAT YOU'LL NEED

  • 15+ years experience supporting networks and servers in a datacenter environment

  • Advanced knowledge of Windows Server administration and support

  • Advanced knowledge of Linux Server administration and support

  • Demonstrated ability to troubleshoot technical problems with little oversight

  • Understands the concepts around virtual and physical server environments

  • Can work independently on projects

  • Ownership of individual project and task priorities, deadlines, and deliverables

  • Familiarity with VMware vSphere enterprise solutions, leveraging High Availability and redundancy best practices

  • Network monitoring experience, using PRTG or similar tools

  • Can design solutions with the overall product direction in mind

  • Able to plan and initiate a projects

  • Clear communicator across departments

  • Bachelor’s degree or higher in related field

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.