Technical Support Specialist
Waystar
This job is no longer accepting applications
See open jobs at Waystar.See open jobs similar to "Technical Support Specialist" Francisco Partners.ABOUT THIS POSITION
As part of Waystar’s award winning Client Success Department, the Technical Support Specialist is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for an outstanding, brilliant, and driven Technical Support Specialist to help guide our clients to become more efficient and successful. The primary responsibility of the Agent is to provide exceptional support to our clients by handling incoming inquiries through web cases, chats, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior client support. The Technical Support Specialist must maintain a positive attitude and have a positive effect on the morale of the team.WHAT YOU'LL DO
Document, investigate and resolve complex client issues to resolution
Facilitates decisions and makes recommendations that have an important impact on overall functionality of our products
Serves as Subject Matter Expert (SME) in translating requirements to extraneous support teams.
Skilled as a technical troubleshooter with strong problem-solving skills.
Ability to effectively communicate with internal technical staff
Identify client concerns and engage appropriate internal resources to ensure timely resolution
Answer incoming support calls as needed
Make outbound calls as needed to clients and vendors in support and resolution of inquiries
Respond to written inquiries from our clients
Document all client interactions - phone calls, emails, work effort, etc.
Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
Consistently meet performance standards as set forth in the quality guidelines
Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
Ability to work self-directed
Availability to work extended hours when needed
Appropriately escalates issues and concerns in order to achieve timely resolution
Perform other duties and /or projects as assigned by management within the area of responsibility and control
WHAT YOU'LL NEED
Strong Waystar product knowledge
Technically savvy with excellent troubleshooting and analytical skills
Working knowledge of EDI files
Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
Exceptional client service skills
Demonstrated verbal and written communication skills
Self-motivated with the ability to multitask, work independently, and work in a team setting
Strong sense of urgency
Demonstrated knowledge of Microsoft applications (Outlook, Word, Excel)
Bachelor’s degree (Preferred)
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This job is no longer accepting applications
See open jobs at Waystar.See open jobs similar to "Technical Support Specialist" Francisco Partners.