Responsibilities

• Working closely with Product Managers to transform business goals into actionable UX/UI business requirements in line with a user-centered design philosophy

• Collaborating with Product and Engineering to vet and refine how UX/UI requirements are implemented by Engineering

• Using UX/UI business requirements to define process flows and create conceptual wireframes

• Creating high-fidelity interactive prototypes when needed for user testing, communicating complex interaction requirements, etc

• Fully owning responsibility for the holistic experience of products within their assigned product area

• Working with Product Managers to describe a project plan for each initiative, including dates around each phase of work, and asset delivery timing

• Maintaining product subject matter expertise within their assigned product area

• Developing internal and external relationships to generate future site visit opportunities

• Helping craft processes and tools to standardize ongoing UX responsibilities. This includes meaningful additions to our user feedback processes, workflow design activities, and our general support across the organization for the development of new designs.

• Leading site visits, interviews, and surveys to develop a thorough understanding of our users

• Continually improving key internal relationships across departments to ensure the UX/UI team is aware of all UX needs within the organization, and meeting them

• Using advanced behavioral metrics techniques to find opportunities for improvement within existing solutions

• Providing UX subject matter expertise throughout the business

• Providing design and process guidance to help other departments be more effective wherever needed

• Serving as a mentor for UX Designers with less experience on the team, to provide guidance and exemplify how UX Designers function within the department, and within the organization

Required Skills

• Motivated by solving complex problems with elegant design solutions

• 5+ years of experience designing business software UX

• Bachelor’s degree in HCI, Interaction Design, Graphic Design, a related field, or possessing equivalent experience

• Natural ability to create and foster relationships within multi-disciplinary product and engineering teams

• Portfolio demonstrating design capabilities and a track record of quantifiable results from past projects

• Excellent heuristic usability analysis skills

• Basic knowledge of front-end technologies used to implement designs (HTML, CSS, etc.)

• Strong requirements-gathering and business analysis skills

• Deep understanding of best practices for web-based information architecture and design

• Strong visual, verbal, and written communication skills

• Ability to work in a fast-paced environment - quickly and iteratively, delivering on time

• Excellent organizational skills and attention to detail

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.