Manager, Solution Adoption
Waystar
ABOUT THIS POSITION
As Waystar continues to grow rapidly, we are seeking a talented and dedicated Manager, PMO to lead our Project Management Team. This role is critical to driving successful implementations of our offerings with customers. The ideal candidate is a tech-savvy, resourceful leader who can build strong relationships across all levels of an organization—from executives to end-users—while ensuring operational excellence.WHAT YOU'LL DO
Lead and manage the Waystar Project Management Team, providing resources, tools, and standardized processes for success.
Forecast, plan, report, and manage the team’s portfolio of projects to ensure accurate and timely revenue projections.
Develop deep expertise in implementation milestones and dependencies for all Waystar solutions.
Oversee implementations across the customer base, ensuring quality and timeliness.
Manage prioritization, escalation, and resolution of issues across implementations.
Define, implement, and scale project management processes to drive efficiency.
Partner with Customer Success to align project management practices with long-term strategy.
Provide project management expertise for new and existing customer projects.
Deploy resources based on skill and expertise for optimal outcomes.
Track team effort and leverage data-driven insights for decision-making.
Create customer-facing documentation and educate internal teams on implementation processes.
Collaborate cross-functionally to continuously improve offerings and customer satisfaction.
Represent Waystar with professionalism, integrity, and a commitment to excellence.
WHAT YOU'LL NEED
Bachelor’s degree in Computer Science or related technical field (or equivalent experience).
4+ years of Project Management experience in a SaaS Professional Services capacity, preferably in healthcare.
1–2 years of experience in a management role (preferred)
Proven ability to lead and motivate teams.
PMP Certification (or eligible to take)
Knowledge of healthcare software implementations.
Strong ability to manage multiple initiatives in a fast-paced environment.
Excellent communication and interpersonal skills.
Proficiency in MS Office (PowerPoint, Word, Excel).
Passion for healthcare and technology.
High emotional intelligence and adaptability.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.