Key Responsibilities

Requirements & Engineering Enablement

• Lead discovery sessions to understand business problems, current workflows, and desired outcomes.

• Translate business needs into clear functional requirements, user stories, and acceptance criteria.

• Ensure all requirements are complete, testable, and ready for handoff to engineering teams.

• Review and refine requirements to improve quality, consistency, and engineering readiness.

PMO & Delivery Enablement

• Support PMO-led initiatives by coordinating requirements, milestones, dependencies, and stakeholder alignment.

• Participate in intake, grooming, and prioritization to help ensure work is aligned to business value and readiness.

• Maintain visibility into work progress and proactively follow up to ensure timely movement through the lifecycle.

• Communicate status, risks, and decisions clearly to stakeholders and engineering partners to maintain transparency and delivery predictability.

Process Improvement & Operational Excellence

• Identify gaps in requirements, workflows, or handoffs that impact delivery speed or quality.

• Propose and implement improvements to standardize requirements practices and intake processes.

• Support development of consistent templates, documentation standards, and BA best practices.

• Contribute to improving predictability and reducing rework across Corporate Systems initiatives.

Data, Testing, & Quality Assurance Support

• Support definition of test scenarios and validation criteria to ensure solutions meet business expectations.

• Analyze data and workflows to identify issues, inconsistencies, or improvement opportunities.

• Partner with engineering and stakeholders during testing to validate outcomes and resolve gaps.

Stakeholder Partnership & Continuous Improvement

• Act as a trusted partner to business stakeholders by asking thoughtful questions, clarifying needs, challenging assumptions, and aligning expectations.

• Facilitate effective communication between business teams and Corporate Systems Engineering.

• Ensure stakeholders understand scope, trade-offs, and expected outcomes throughout the lifecycle.

Required Qualifications

• 5+ years of experience as a Business Analyst or similar role supporting internal systems or technical teams.

• Proven experience writing clear, detailed, and implementation-ready requirements.

• Strong ability to partner with engineering teams and translate technical concepts for business stakeholders.

• Demonstrated experience supporting projects or initiatives within a PMO or structured delivery model with strong organization and follow-through.

• Exceptional attention to detail and ability to manage multiple priorities simultaneously in a fast-paced, cross-functional environment.

• Strong written and verbal communication skills, including the ability to produce polished, executive-ready documentation.

• Self-starter with a proactive mindset and strong ownership of deliverables to proactively drive work forward.

Preferred Qualifications

• Experience supporting Corporate Systems, Salesforce, or enterprise platform implementations.

• Familiarity with Agile, Scrum, or hybrid delivery models.

• Experience supporting intake processes, backlog grooming, and prioritization frameworks.

• Exposure to data analysis or reporting tools for validation and insight generation.

• Healthcare or regulated-industry experience is a plus.

• Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent experience.

Core Competencies & Attributes

• Proactive Ownership: Anticipates gaps, drives follow-ups, and moves work forward without prompting.

• Requirements Excellence: Produces high-quality, structured requirements that are ready for engineering execution.

• Detail Orientation: Maintains a high standard for accuracy, completeness, and traceability.

• Organization & Prioritization: Manages multiple initiatives while maintaining clarity and control.

• Engineering Partnership: Builds strong working relationships with development teams to enable efficient delivery.

• Critical Thinking: Challenges assumptions and ensures solutions align to true business needs.

What Success Looks Like

• Engineering teams receive clear, complete requirements with minimal clarification needed.

• Work moves from intake to delivery with improved speed, transparency, and predictability.

• Stakeholders have strong confidence in scope, requirements, and delivered outcomes.

• Delivery rework is reduced due to strong upfront discovery and requirements discipline.

• Corporate Systems initiatives are supported by consistent, high-quality BA practices.