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Integration Support Associate- IST

Zocdoc

Zocdoc

Customer Service
Pune, Maharashtra, India
Posted on Tuesday, January 23, 2024

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on Our Mission

As an Integration Support Associate, you’ll implement (local) and maintain (local and enterprise) integrations to ensure Zocdoc maximizes appointment inventory and enables patients to enjoy successful booking experiences.

You’ll enjoy this role if you…

  • Are passionate about technology and enthusiastic about bringing solutions to both patients and providers
  • Are a curious person; with a love for fixing technology and working with people
  • Are outstanding in communicating effectively (both verbal and written)
  • A team player, who is eager to work in an extremely happy, fun, and progressive environment
  • Remarkable at time management and prioritization, managing stakeholders and projects simultaneously

Your day to day is…

Support

  • Troubleshoot and resolve existing integration issues or requests for local and enterprise clients. Identify the cause of an issue and resolve or recommend a solution to the appropriate parties
  • Concisely and accurately provide product feedback to Integration Engineers
  • Quickly and efficiently resolve cases in our queues, minimizing the need to reassign scheduled calls to teammates

Implementations

  • Deploy and set up new integration implementations

Learning and Development

  • Attend and participate in team meetings and huddles
  • Utilize rubrics and peer review to learn and improve performance. Provide constructive feedback on the fly to coworkers and leaders
  • Participate in client / cross-team calls and email scoring via rubrics/peer reviews and provide feedback on the fly to Integration Support Associates

Documentation

  • Update and make corrections to documentation pages when appropriate.

You’d be Successful in This Role if You Have…

  • Bachelor's or Master's in Computer Science, Computer Applications or any related fields (with at least 60% score)
  • 0 to 3 years of work experience (Talented Freshers can also apply)
  • Solution-oriented and a fantastic problem solver with a deep troubleshooting mindset
  • Quick at learning technologies

Benefits

  • An incredible team of smart and supportive people
  • A competitive compensation package, including attractive medical insurance
  • Amazing perks – think catered lunch every day, Ping Pong, etc.
  • Daycare/creche facility for kids
  • The chance to create a better healthcare experience for millions of patients!
  • L&D offerings + a free LinkedIn Learning account
  • Corporate wellness programs with Headspace.
  • Cellphone and wifi reimbursement
  • Competitive parental leave
  • Sabbatical leave (over 5 years)
  • Annual sponsored health check-ups
  • Zocdoc is certified as a great place to work in 2023-2024

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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