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Principal Software Engineer - Search Experience



Software Engineering
New York, NY, USA
Posted on Tuesday, March 5, 2024

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

We are looking for a Principal Software Engineer (PSE) to join our Verticals team at Zocdoc! Zocdoc is the leader in online bookings for healthcare appointments, and our team works on new initiatives and products to expand the products and services for our patients and provide a comprehensive healthcare platform for our patients. You would have an impactful role providing technical guidance on building new and innovative products, experimenting and growing new business lines and expanding products and services for our patients.

As a PSE at Zocdoc you’ll balance individual contribution with mentorship in an inclusive and supportive environment. You’ll build scalable products and systems that make the healthcare experience for patients and providers simpler, safer, and more efficient. As a Zocdoc’r, you’ll work with a supportive team of great humans who are intellectually curious, and passionate about giving power back to the patient!

You’ll enjoy this role if you are…

  • Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers
  • Passionate about building highly scalable platforms with the latest technologies, and excited about developing new and innovative products
  • Product-driven with a relentless focus on user needs, and excited to partner closely with cross functional teams leading projects beginning from the early ideation phase.
  • A fervent champion of engineering fundamentals and enjoys driving adoption of best practices in code health, testing, and maintainability across organizations and teams
  • A leader who mentors and grows teams, cultivates innovation and drives cross-collaboration across multiple teams
  • A believer that diverse and inclusive teams and cultures are non-negotiable
  • An entrepreneur with strong ownership who can thrive in an ambiguous and fast changing environment

Your day to day is…

  • Technical ownership of Zocdoc’s expansion into several new and innovative offerings, including roadmapping, prototyping and leading 0-1 projects that spans across Zocdoc’s technology stack
  • Analyzing and decomposing complex product challenges to drive sound design decisions
  • Working hands-on with your team and shipping code in languages and frameworks like C# and React to millions of users autonomously
  • Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers
  • Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself
  • Continuously improve ability to deliver quality solutions through evolving engineering process and technical capabilities

You’ll be successful in this role if you have…

  • Successfully shipped code for a complex, user-facing product, with experience working across multiple areas of the technology stack
  • Demonstrated history of solid and well rounded system design skills, including internal and external API design
  • Improved developer productivity, efficiency and velocity by setting up the best practices for coding, testing, deployment and observability
  • Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices
  • Been an effective communicator capable of delving into technical project details and facilitating discussions on technical aspects while also adept at presenting technical solutions at an appropriate level of abstraction for a diverse cross-functional audience, including non-technical stakeholders.
  • A growth mindset and inspire excellence
  • Experience successfully working with a distributed workforce preferred
  • 6+ years of significant expertise in full-stack development. Strong understanding of OO Fundamentals. Experience within AWS environments and a high emphasis on testing is a plus


  • Flexible, hybrid work environment
  • Unlimited PTO
  • 100% paid employee health benefit options
  • Employer funded 401(k) match
  • L&D offerings + a free LinkedIn learning account
  • Corporate wellness programs with Headspace and Peloton
  • Sabbatical leave (for employees with 5+ years of service)
  • Competitive parental leave
  • Cell phone reimbursement
  • In office perks including:
    • Catered lunch everyday along with snacks
    • Commuter Benefits
    • Convenient Soho location
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$222,000$241,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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