Technical Implementation Specialist
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
At Zocdoc, we’re on a mission to give power to the patient. As a Technical Implementation Specialist, you’ll combine technical expertise with a passion for client service to onboard large health systems and enterprise clients. You’ll guide them through every step of the integration journey—from discovery to go-live—ensuring both a seamless technical experience and white-glove support. Your ability to troubleshoot, communicate clearly, and lead with empathy will directly influence client satisfaction and long-term success.
You’ll enjoy this role if you are…
- A highly motivated person with strong technical acumen and problem-solving skills.
- A detail-oriented person who loves working alongside a close-knit team.
- A highly organized person who navigates ambiguity and can stay on top of multiple technical projects at a time.
- A proactive problem-solver with a sharp technical mind.
- Highly organized and thrive in fast-paced, collaborative environments.
- Motivated by impact and energized by helping clients adopt new technology.
- Comfortable navigating ambiguity while managing multiple projects.
Your day-to-day is…
- Own the technical onboarding process for health systems and enterprise provider groups from discovery to go-live.
- Act as the primary technical point of contact, managing integrations across Zocdoc’s internal teams and client stakeholders.
- Coordinate project timelines and deliverables, ensuring successful implementations that align with client needs and Zocdoc's KPIs.
- Troubleshoot complex sync and integration issues, perform QA testing, and provide go-live support.
- Document technical workflows and maintain internal knowledge bases.
- Partner with Engineering and Product teams to escalate and resolve technical roadblocks.
- Train support specialists and contribute to team onboarding and process improvement efforts.
- Assist with technical pre-sales conversations and respond to RFPs or stakeholder questions when needed.
- Handle sensitive customer data and business information with the highest standard of confidentiality and integrity.
You’ll be successful in this role if you have…
- 2+ years of experience in Tier 1 or Tier 2 technical support, help desk, or customer-facing roles, with a strong aptitude for troubleshooting and solving technical issues.
- A proven ability to diagnose and communicate complex technical problems clearly and effectively.
- Hands-on experience with tools like Jira, Confluence, Monday.com, and Excel or Google Sheets to manage tasks and track progress.
- Strong written and verbal communication skills—you can translate technical concepts into clear, client-friendly language.
- Demonstrated leadership within a team setting (e.g., mentoring, encouraging peers, or taking initiative to improve team processes).
- Excellent multitasking and time management skills in a fast-paced, dynamic environment.
- A collaborative mindset and experience working across cross-functional teams.
- A strong sense of ownership and a customer-first attitude—you're passionate about delivering high-quality service.
- An empathetic, professional approach to client interactions, with a consistent focus on the customer experience.
Benefits
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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