Manager, Software Engineering
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s mission of giving power to patients depends on delivering a strong first experience for providers, one that makes it easy to join the platform, set up their organization correctly, and confidently manage access from day one. As the Engineering Manager for the Provider Account & User Management team, you’ll play a critical role in shaping how providers begin and grow their relationship with Zocdoc.
Your team builds the foundational systems that power provider sign-up, account structure, user and role management, and access controls. These capabilities are essential to ensuring providers can quickly see value from listing on Zocdoc, securely manage their teams, and stay actively engaged on the platform as their needs evolve.
As an Engineering Manager, you’ll lead the evolution of these core signup and user access setup to be secure, flexible, and scalable. You’ll partner closely with Product, Design, and cross-functional engineering teams to deliver a unified, intuitive signup and setup experience. Your leadership will directly impact provider activation and retention, operational trust and security, and ultimately enable patients to have seamless, reliable access to care—and to return to Zocdoc for future healthcare needs.
You’ll enjoy this role if you are…
- Excited to lead a product engineering team, balancing delivery excellence with long-term technical and organizational health.
- Motivated by outcomes over output, focusing on measurable customer and business impact while maintaining technical excellence.
- Excited by the opportunity to shape LLM-driven and AI-assisted data matching systems that power the future of healthcare
- Energized by solving complex, cross-functional challenges, collaborating with Product, Design, and Operations to define strategy and deliver impactful outcomes.
- Skilled at navigating ambiguity — setting direction when context is incomplete, aligning your team around a clear vision, and adapting quickly as business needs evolve.
- Deeply committed to building diverse, inclusive, and psychologically safe teams where everyone can thrive and contribute their best ideas.
Your day to day is…
- Leading, managing, and growing a high-performing team of full-stack engineers to deliver highly reliable, performant software solutions.
- Partnering with Product and Design to build out a clear technical product strategy and roadmap.
- Fostering a strong engineering culture, cross team collaboration and learning.
- Mentoring and coaching a large team of engineers to maintain a high quality of work, while delivering new features and driving customer impact.
- Fostering the development of innovative and step change solutions by leveraging GenAI tools and other emerging technologies.
- Ensuring we are building out the platform’s capabilities with attention to security, scale, performance and uptime.
You’ll be successful in this role if you have…
- An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change
- Meaningful (3+ years) experience leading software engineering teams
- The mentality of an entrepreneur/owner and a strong bias to action.
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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