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Director, Revenue Operations - Customer Health



Customer Service, Operations
Posted on Thursday, October 19, 2023

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

This role will be a critical to the success of Boomi’s GTM team, operating in a cross functional team, that is critically focused on supporting the people and processes that support our existing customers (Success, Support and Services). This role helps to protect and expand our baseline, which is critical to our 3 year growth plan, and requires focus, determination, and a collaborative effort to work across Marketing, Sales, Customer Success, Support and Channel, to ensure top notch execution of our programs, events and investments. As a Director of Revenue Operations, you will be responsible for empowering data driven decision making, analyzing, and providing a point of view on programs, execution and our next investment. You will work with each of the respective operations teams, Marketing, Channel, Sales, Customer Success, Services and Support and more.

What you’ll do:

  • Develop, implement, and review the key KPIs and metrics that are the lifeblood of our growth plan

  • Work cross functionally to project manage the launch of critical initiatives

  • Innovate news ways to improve yield on investment, and Go To Market (GTM) efficiency

  • Find areas for efficiency and scale

What you’ll need:

  • 7+ yrs Post Sales Operations experience (Success, Support, Services)

  • Highly organized, with project management experience, with a bias toward automation and scale

  • Systems and automation oriented (SFDC, Gainsight, FinancialForce, Case Mgt)

  • Creative problem solver, leverage prior experience and logic to get us to the best, fastest, outcome possible

  • Experience as a motivating People Leader

  • Bachelor’s degree

Bonus points if you have:

  • MBA

  • Global leadership experience

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.