How You'll Make An Impact

Boomi is looking for a seasoned Salesforce professional to lead our global Salesforce Operations team. In this role you will manage an international team of Salesforce administrators, architects and developers as the owner of our CRM instance. You will drive the strategy, security, enhancements and day to day operations of Salesforce and its installed packages in order to meet the growing needs of every aspect of our business. You must be able to balance competing business needs, platform optimization and team workloads as well as manage programs, projects and relationships with business stakeholders to ensure that our Salesforce implementation is the best in the business. This role reports to the Senior Director of IT Applications. Responsibilities include:

What You'll Do

• Manage Salesforce Sales Cloud, Service Cloud, Community Cloud and CPQ

• Lead a team of remote workers in the US and India

• Estimate level of effort and manage priorities for sprints based on business requirements, resource availability and knowledge of the platform, implement DevOps tools for a growing development team

• Gather requirements, create functional documentation, supervise and coordinate development solutions and delivery, and lead large, impactful and highly visible business projects

• Serve as a core team member of many different project initiatives - Salesforce is the core business system that is utilized by all department of the company

• Scope and design large projects to ensure that our CRM meets Boomi’s needs today and into the future

• Manage data integrations with our Salesforce instance ensuring tight controls on data quality and integrity. Integrations include provisioning of account and products on our Boomi platform

• Lead the tech debt reduction efforts and security initiatives of our mature Salesforce implementation.

• Manage vendor relationships, including vetting, budgets, purchase decisions and scope of work

• Work with cross-functional business teams to understand their priorities, communicate statuses and operate as the Salesforce SME for all business needs

• Identify areas of opportunity in our business systems and continue to drive improvements

• Develop and grow an amazing team of Salesforce professionals - lead by example as a working manager

• Be the escalation point for support cases that impact global customer accounts in our Boomi platform

• Ensure that the platform and all enhancements are properly documented

• Prepare performance and activity reporting regarding all touch points of the CRM with KPIs that align with overall business goals and strategy

The Experience You Bring

• 8+ years leading Salesforce teams with extensive, significant, and comprehensive administrative experience across the entire Salesforce platform

• Bachelor’s Degree in Computer Science, Information Systems, Finance or a similar discipline

• Multiple Salesforce certifications included advanced administrator and at least one consultant certification

• Expert level understanding of Salesforce security controls including roles, profiles, OWD, sharing settings and the ability to identify and mitigate potential vulnerabilities

• Highly organized, articulate and communicative leader who is comfortable working with all levels of business stakeholders across the user base, including executive leadership team members

• Strong problem solving and troubleshooting skills and ability to work outside the box to find the right solution for any given issue

• Experience working in CPQ and good knowledge of the quote to cash process

• Excellent project management, communication and documentation skills

• Experience leading development releases and managing sprints, JIRA experience preferred

• Team first approach to leadership - no task is too big or too small to help the team achieve their goals and be successful in their work

• Ability to juggle and balance busy, demanding, and ever changing requirements of an exciting and fast growing SaaS business

Bonus Points If You Have

• Knowledge and experience with a SaaS company and understanding the complexities of ARR, renewals, and amendments

• Strong Understanding of SDLC methodologies

• CPQ Specialist or Application or Data Architect certifications are a plus

• Experience with integrations, specifically with finance systems

• SOX, CAB and Internal Audit compliance management experience

• Ability to work EST core hours, while being available to the global team as needed

Location

US Remote - East Coast or Central Time Zone Preferred

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our corporate headquarters in Chesterbrook, PA begins at $157,712. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. An overview of our benefits can be found here.

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