Software Engineer

Boomi., is an industry leader in on demand integration. Boomi AtomSphere allows you to connect any combination of Cloud, Saas, or On-premise applications with no appliances, no software, and no coding. Our partners and customers are building forward thinking solutions with our platform to solve complex business problems.

Our team works with Boomi Platform and seeks highly talented, self-motivated professionals who understand that cloud architecture and applications are dramatically changing our world and are interested in solving complex real-world problems for fellow developers. We are searching for team members who are passionate about cloud technologies. The perfect candidate is focused on technical excellence and customer success.

Boomi takes a heavy engineering driven approach to support. Our support engineers are in a unique position to help our partners and customers solve challenging issues since they intimately understand cloud application architecture and complex integration issues. Boomi’s partners and customers are integrating some of the most innovative applications today.

Role Responsibilities

The Process Monitoring and Managed Services (PM&M) Engineer works to monitor, resolve issues, and support our customers’ mission critical business integrations and processes. The works directly with customers and consulting teams to maintain their technical solutions with the Boomi platform.

Responsibilities:

• Monitor integration Processes for performance, process activity, alerts and errors and provide notice to customer of non-standard conditions

• Troubleshoot process related issues and advise/resolve with the customer and Boomi support teams

• Resolve data-related errors, application connectivity and configuration issues.

• Upgrade Managed services processes, maps, profiles to meet changing standards or configurations

• Upon customer's request, perform account administration, some training and technical support for customers on the Boomi Platform and the Managed Service program.

• A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform

• Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements

• Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure

• Work directly with customers and consulting teams to maintain their technical solutions with the Boomi platform,
  candidates should be willing to work in earlier or later shifts (10pm-6am IST)

• Candidates should be willing to work on weekends (One shift will be Tuesday through Saturday, and the other will be Sunday through Thursday) and when required on both Saturday and Sunday.

Requirements

• A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform

• Motivated individuals who enjoy a fast-paced work environment and understands that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency

• 2-3 years of relevant IT experience and at least two years of working experience in Boomi or other integration tools.

• Having experience with any of the following would support your success with working with our platform

  • EDI, X12/EDIFACT, AS2

  • SQL and XML technologies

  • API management, SOAP/REST

  • HTTP/HTTPS, basic networking and security

  • FTP/SFTP knowledge

  • Basic scripting experience

  • Java platform knowledge

• Cloud computing knowledge would be an added advantage

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.