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Managed Cloud Services Engineer - Boomi Support



Customer Service
Posted on Thursday, May 30, 2024

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Role Responsibilities:

  • Manage and resolve challenging issues for customers of the Boomi Managed Cloud Service.
  • Responsible for providing telephone/email/chat and remote diagnostic technical support of the Boomi Managed Cloud Service.
  • Respond to customer technical problems/issues related to hardware, software and networking.
  • Recreate, identify and provide input on unique or recurring customer problems.
  • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Document problems in the support solution database for diagnostics and solution implementation.
  • Responsible for monitoring and addressing customer issues to understand their root cause and business impact.


  • Strong written and oral communication skills
  • Minimum of 5 years of relevant experience or equivalent combination of education and work experience in Customer Support or technical customer facing experience
  • Intermediate to advanced experience with the Linux operating system (RHEL preferred). High comfort with administering operating system environments at the command level.
  • Real world experience managing large scale, enterprise level cloud environments using Experience with AWS [ Amazon Web Services ], Microsoft Azure, Google Cloud Platform Cloud.
  • Experience monitoring production application systems, performance optimization, root cause analysis, and advanced troubleshooting.
  • Fundamental understanding of Computer Architectures, Cloud-based technologies, virtual computing and networking fundamentals (TCP/IP, SSH, NFS or NetApp)
  • Experience supporting production Java runtimes (JVMs).
  • Available for shift coverage rotation to support Global customers

Desirable Requirements:

  • Experience with Java testing tools (e.g. JMeter, JMX) and monitoring applications (e.g. DataDog or Zabbix or Wavefront)
  • Experience with managing enterprise application such as cloud-based Enterprise Messaging Applications (Solace, SQS) Managed File Transfer (MFT) solutions (Thru or GoAnywhere), relational databases (MySQL, Postgres or Aurora DB), cloud based or virtual based Secure File Transfer Protocol (SFTP) solutions.
  • Experience with Kubernetes and/or other similar containerized services.
  • Boomi AtomSphere Certified
  • Experience with Agile and Kanban Processes
  • Bachelor’s Degree in Systems Engineering, Network Engineering, Computer Engineering, Computer Science, Information Technology or similar discipline


Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.