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Senior Manager, Customer Success - Syndey



Customer Service, Sales & Business Development
Posted on Friday, June 7, 2024

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Customer Success, Senior Manager

Key Responsibilities :

  • Manage and develop your portfolio of high-profile customers account mainly across APJ region and ensure maximizing retention and identify opportunities for growth and adoption of the Boomi platform.
  • Manage the overall post-sales account success from onboarding, to initial adoption and future growth with the support of the Boomi teams like Sales, Product Management, Engineering, Professional Services and Support.
  • Establish and maintain strong long-term customer relationships with business and technical decision makers as well as senior and executive management stakeholders to drive desired business outcomes and advocacy.
  • You are the voice of the customer by understanding the customer business goals and requirements, and drive internal processes required to accelerate and remove barriers to adoption and growth.
  • Partner with our Sales makers and early engagement during the sales cycle with customers to facilitate seamless transition to post-sales.

    Essential Requirements:

  • 12+ Significant relevant experience as either, Customer Engagement Manager, Service Delivery Manager or Consult/Advisor role with (Technical) Account management focus.
  • Experience with Large Enterprise IT organization and collaborating with multiple partners and customer stakeholders at different levels (technical and senior/executive management).
  • Business Acumen: comfortable with topics such as business outcomes and value, total cost of ownership, ROI, etc.
  • Excellent ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences.
  • Natural-born coordinator, ability to create structure in ambiguous situations and define clear next steps and actions across multiple stakeholders.
  • Strong team player (cross-functional) and desire to achieve results and positive outcomes. "Can do" attitude.
  • Be comfortable to be in “constant learning mode” to stay abreast with product, industry and market evolutions & trends.
  • Commercial mindset

    Desirable Requirements
  • Experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
  • Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences
  • Self-starter, flexible approach and entrepreneurial mindset
  • Passion for technology and thrive in a dynamic environment of continuous improvement and innovation
  • ITIL certificate


Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.